Medical Office Coordinator at Pediatric Cardiology of North Texas (2024-02 – Present)
- Coordinate front office operations and support clerical staff development to ensure efficient workflow.
- Manage scheduling, process referrals, and handle insurance-related tasks to optimize inpatient and outpatient service delivery.
- Ensure timely and accurate patient charge entry and resolve billing issues to maintain financial integrity.
Insurance Verification Specialist at Fetal Care Consultants (2021-07 – 2024-02)
- Verified patients' insurance benefits and eligibility through online platforms, phone inquiries, and portal access, ensuring accurate and timely information.
- Obtained necessary authorizations and referrals, facilitating seamless patient care and compliance with insurance requirements.
- Communicated patients' financial responsibilities effectively and managed inbound and outbound communications with patients and healthcare providers.
Insurance Verification Specialist at Urology Clinics of North Texas (2020-09 – 2021-07)
- Verified patients' insurance benefits and eligibility through various channels, including online platforms, phone, and portals.
- Secured necessary authorizations and referrals, and communicated patients' financial responsibilities.
- Managed both inbound and outbound communications with patients and medical offices, utilizing Acuity, Nexgen, and Phreesia systems.
Insurance Verification Specialist at Baylor Scott & White (2019-03 – 2020-06)
- Verified patient insurance benefits and eligibility through various platforms, including online systems, phone, and portals, ensuring accurate and timely processing of information.
- Facilitated communication by handling inbound and outbound calls with patients and healthcare providers, effectively managing authorizations, referrals, and informing patients of their financial responsibilities.
Billing Insurance Verification Specialist at Global Neuro Diagnostic (2018-02 – 2019-02)
- Conducted insurance collections and verifications, ensuring accurate authorization for both in-network and out-of-network providers, while verifying CPT and ICD-10 codes.
- Managed patient records by creating and updating electronic medical records (EMR) and coordinated communications through outbound calls to patients and healthcare providers.
Supervisor at Calvary Health Care Inc. (2016-07 – 2018-02)
- Managed the hiring and training processes for a team of 100 attendants, ensuring compliance with organizational standards and fostering a high-performance culture.
- Oversaw Medicaid and Medicare billing operations, including eligibility verification and updating prior authorizations, to streamline financial workflows.
- Coordinated PHC/EVV and lab orders, and handled payroll tasks to ensure accurate and timely processing.
Intake Coordinator at A-One Plus Home Healthcare Agency (2013-02 – 2016-06)
- Verified critical healthcare forms and facilitated Medicare billing and Medicaid payroll processes to ensure timely and accurate financial operations.
- Updated prior authorizations and assessed client eligibility for Medicaid and Medicare, enhancing compliance and streamlining client placement in the Vesta system.
