Love Heaven

Customer service professional with extensive experience in front-office administration, cashier operations, and customer support. Adept at managing high-volume environments, resolving customer inquiries, and improving operational efficiency. Strong leadership skills, a keen eye for detail, and the ability to thrive in fast-paced workplaces.

Medication Delivery Driver at Arrive On Time Medical Courier (2024-01 – Present)

• Transport patients medication to and from destinations.
• Arrive at destinations on schedule.
• Fulfill administrative needs, like office pickups.
• Time Management: Meeting Delivery Deadlines.
• Research and plan for traffic, construction and weather delays.
• Use navigation applications to determine the best route.

OTC Representative at Iqor PriorityHealth (2025-01 – Present)

• Assisted customers via phone, chat, and email with account questions, orders, and service concerns.
• Entered and updated customer information and order details with high accuracy.
• Resolved delivery issues, processed replacements, and escalated complex concerns when needed.
• Maintained compliance with privacy and security policies while documenting all interactions.
• Consistently met quality assurance, response time, and satisfaction performance metrics.
• Verified member eligibility, explained benefits, and guided users through online portals.

Cashier Supervisor/ Administrative at Lexus of North Miami (2023-01 – 2025-01)

• Supervise daily cashier operations for service and sales departments at a busy automotive dealership.
• Handle large volumes of payments, process customer refunds, and close out daily reports.
• Train and support new cashiers on dealership systems and best practices.
• Ensure excellent customer service and assist with escalated client concerns.
• Coordinate with finance and service advisors to streamline customer check-out.
• Maintain a clean and organized cashier workspace and ensure compliance with security standards.
• Support month-end closing activities and financial audits as needed.

Vending Route Driver at Canteen (2018-01 – 2022-01)

• Maintain proper inventory levels and product distribution for vending machines.
• Perform product rotation to ensure freshness at designated client locations for vending machines.
• Provide client and customer satisfaction in every aspect of job performance.
• Informs regular clients and customers of new products or services, listens to and resolves service complaints.
• Sets up/clean merchandise/coffee machines and sales promotion displays or issues sales promotion materials to customers.
• Accountable for all receipt of goods, invoices, delivery tickets, cash received or collected and product.
• Performs other duties as assigned.

Front Desk Receptionist/Assistant at Coast Dental (2014-01 – 2017-01)

• Greet patients when they arrive
• Answer phones and return calls
• Schedule and confirm appointments, pull patients chart.
• Check patients in and out
• Disinfect exam/treatment rooms after each patient, sanitize dental chair and surfaces
• Restock gloves, gauze, bibs, and supplies
• Prepare trays for dentist/hygienist
• Dispose of used materials safely
• Maintain sterilization area, keep waiting area clean
• Ensure rooms are ready for the next patient, escort patients to treatment room
• Order office supplies
• File paperwork

High School Diploma – Miami Northwestern Senior High School (2009-01 – 2013-01)