Collections Specialist - Syncom - Remote, Youngstown OH
(2025-11 - 2026-01)
- Collected overdue accounts via phone and email, negotiated repayment plans that reduced delinquency periods.
- Reviewed customer credit histories and updated payment terms to lower account write-offs.
- Placed targeted collection calls to high-balance accounts, recovering past-due amounts from reluctant payers.
- Documented debtor communications and payment commitments in CRM to maintain audit-ready records.
- Monitored promise-to-pay adherence and initiated follow-up contacts on missed commitments to recover scheduled funds.
- Inbound/Outbound calls
- Complied with FDCPA Rules And Regulations
Collections Agent - Revco Solutions - Remote, Youngstown, Oh
(2025-11 - 2026-01)
- Collected overdue accounts by placing high-volume outbound calls, recovering past-due balances and updating account notes.
- Negotiated payment plans with debtors using account history, reducing average delinquency duration for assigned portfolio.
- Prepared and sent demand letters and legal documentation to escalate accounts according to company policy.
- Advised customers on repayment options and eligibility for hardship programs to prevent accounts from entering collections.
- Inbound and outbound calls/dialer
- Complied with Fdcpa/Regulations z
Collection Agent - Syncom - Remote, Youngstown OH
(2026-02 - 2026-05)
- Contacted delinquent account holders via phone and email to negotiate repayment plans, recovering past-due balances and reducing aged receivables.
- Reconciled payment transactions and posted receipts in the billing system, correcting allocation errors and closing accounts.
- Advised customers on hardship options and revised payment arrangements to prevent account referral to collections.
- Developed a prioritized call list based on account age and balance to focus recovery efforts efficiently.
- Ran daily reports to prioritize accounts by delinquency age, adjusting contact schedules accordingly.
- Maintained thorough contact logs and escalated repeat nonpayers to legal review with supporting documentation.
Collections Specialist - Navient
(2023-12 - 2025-06)
- Contacted delinquent account holders daily by phone and email to negotiate payment plans and reduced outstanding balances.
- Counseled customers on affordable repayment options, setting realistic schedules that increased kept payment commitments.
- Prepared monthly collection performance summaries used by management to adjust targets and agent assignments.
- Processed negotiated repayment agreements in CRM within 24 hours to secure timely debits and documentation.
- Assisted with private and Federal student loans
