Lovely Jenkins

Customer-service professional with 10+ years of experience in public-facing roles requiring clear verbal and written communication, sound judgment, and a calm, professional manner with the public and coworkers. Proven ability to follow protocols and instructions accurately, handle sensitive information with discretion, and resolve conflict through de-escalation rather than confrontation. Comfortable working independently under direction, coordinating logistics for groups, and maintaining order in fast-paced, high-visibility environments.

Reliable, punctual, and available for flexible scheduling.

Sales Director - Eddy's Insurance Group - La Plata, MD

(2026-07)

• Communicate clearly and professionally with clients, explaining coverages, terms, and requirements in plain language to ensure full understanding.
• Resolve escalated concerns across billing, claims, and coverage changes, working calmly and cooperatively with clients, coworkers, and carriers to reach fair outcomes.
• Handle confidential client and financial information with strict discretion and in compliance with regulatory requirements.
• Process documentation with accuracy and attention to protocol, ensuring every form and record meets compliance standards.

Customer Relations Manager / Product Sales Specialist - Toyota of Waldorf - Waldorf, MD

(2022-01 - 2026-06)

• Served as the primary point of contact for in-person, phone, and email inquiries in a high-volume, public-facing environment.
• Resolved customer concerns calmly and efficiently, applying de-escalation techniques and escalating matters appropriately when needed.
• Verified documentation and personal information with accuracy and discretion, maintaining organized, confidential records.
• Relayed instructions and procedures clearly between customers, coworkers, and management to keep operations running smoothly.

Floral Department Director - Safeway - Croom, MD

(2014-10 - 2021-12)

• Supervised daily department operations for seven years, coordinating staff schedules and coverage across evenings, weekends, and holidays.
• Maintained a clean, safe, and orderly workspace, enforcing operational standards before and after peak hours.
• Communicated effectively with team members and leadership to relay instructions and resolve issues in a professional, harmonious manner.
• Greeted and assisted the public directly, resolving service issues on the spot with patience and professionalism.

Machine Operator - International Wiring Company - Luzon, Philippines

(2007-06 - 2010-08)

• Conducted quality inspections to ensure safety, accuracy, and adherence to operational protocols.
• Trained new employees on procedures, emphasizing accuracy, professionalism, and teamwork.

Associate Degree - Tourism Management & Hospitality - Philippine Women's University