Handyman Services - Evangelista handyman service - Punta Gorda, FL
(2021-01)
Trying to run my own handyman service and mobile detailing
Operations Service Manager - Bin there dump that - Fort Myers, FL
(2024-02 - 2025-07)
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
- Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
- Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
- Utilized computer software systems to input data regarding orders, deliveries, and driver logs for record-keeping purposes
- Implemented safety protocols and procedures for drivers, ensuring compliance with local traffic laws and company regulations
- Coordinated emergency response efforts in case of accidents or breakdowns by contacting appropriate authorities or arranging alternative transportation solutions
- Optimized routing strategies by analyzing traffic patterns, road closures, weather conditions, and other factors that may impact delivery times
- Tracked fuel consumption for each vehicle in the fleet and implemented measures to reduce fuel costs through efficient route planning
- Conducted regular performance evaluations of drivers based on key metrics such as on-time delivery rates, customer satisfaction scores, and adherence to company policies
- Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
- Assisted in training new dispatchers on standard operating procedures (SOPs) for effective coordination of logistics operations
- Collaborated with maintenance team members to schedule routine vehicle inspections and repairs as needed
- Implemented a digital communication system between dispatchers and drivers resulting in improved efficiency
- Reduced average response time by XX% through implementation of streamlined dispatching processes
- Ensured compliance with Department of Transportation (DOT) regulations and maintained accurate records for audits
- Developed and implemented contingency plans for unexpected events such as traffic congestion or vehicle breakdowns
- Improved customer satisfaction by resolving delivery issues promptly and effectively
- Collaborated with sales team to provide accurate delivery estimates to customers, resulting in increased customer trust and repeat business
- Streamlined communication between drivers, warehouse staff, and customers through the use of mobile applications or messaging platforms
- Conducted regular inspections to identify potential problems and proactively address them before they caused breakdowns or accidents
- Performed routine maintenance and repairs on a fleet of XX vehicles, ensuring optimal performance and safety
- Diagnosed and resolved mechanical issues, including engine malfunctions, electrical problems, and brake system failures
- Maintained accurate records of all maintenance activities, including parts used, repairs performed, and service dates
- Collaborated with team members to prioritize work orders based on urgency and availability of vehicle resources
- Managed inventory of spare parts and supplies to ensure timely completion of repairs without unnecessary delays
- Performed oil changes, filter replacements, tire rotations, and other routine maintenance tasks according to manufacturer guidelines
- Increased overall fleet reliability by XX% through proactive preventive maintenance measures
- Improved fuel efficiency across the entire fleet by XX% through regular tuning/maintenance checks
HVAC Technician/Plumber - Thermiol - Watertown, MA
(2020-09 - 2022-03)
- Gas and oil heat
- Air Conditioning service
- Installation
- Epa certification
- Hot water tank and tank less
- Repipeing and new pipeing in new and old homes/construction
- Toilets tubs and fixtures installation
Transportation - Massachusetts Bay Transportation Authority (MBTA) - Brighton, MA
(2011-04 - 2019-08)
- Customer service
- Defensive driving
- Streetcar motor person (trolley's)
- Storing in and out of the car house in storage rails, doing yard master work
- Switching train rail directions for storage and right route
Auto Body Technician/Painter - Mikes Auto Body - Malden, MA
(2015-01 - 2017-06)
Was a painter with some body work repairs bondo fiberglass mostly painting and priming
Demolition Worker - USA Demolition - Woburn, MA
(2015-04 - 2016-06)
- Bobcat and equipment service Mechanic
- On site operations of hevery machine and demolition
Auto Glass Technician - The glass works - Malden, MA
(2013-01 - 2015-04)
Auto glass store fronts Mirrors cut glass polish and sand cut glass
Welder/Fabricator - Weld design - Woburn, MA
(2004-01 - 2009-12)
- Read and build from blue prints
- Stairs door frame ladders railing and every in between deliveries
- Custom projects stick migs aluminum welding plasma and iron working g machines
Automotive Technician - The caddy shack - Medford, MA
(2002-01 - 2003-09)
Motorcycle and car auto mechanic
- Brakes tires suspension oil frount end oil tires auto body paint and detailing
