Luana Monteiro

Information Systems graduate with hands-on IT support experience diagnosing and resolving end-user technical issues. Provided frontline support within a lean IT team, independently troubleshooting issues and helping maintain reliable day-to-day technology operations.

IT Support Assistant at Rockland Community College (2025-09 – 2025-12)

• Provided frontline technical support for hardware, software, connectivity, and access issues.
• Provided independent on-site IT coverage for weekend nursing programs, prioritizing issues and escalating when needed.
• Diagnosed and resolved Windows and macOS workstation, application, device, and connectivity issues.
• Guided users through technical solutions, adapting explanations to different levels of technical experience.

Family Assistant / Household Manager at Private Family (2022-01 – Present)

• Managed time-sensitive priorities independently, identifying problems, coordinating appropriate resources, and maintaining continuity of daily operations.
• Assisted with household technology, including troubleshooting computers, printers, Wi-Fi, smartphones, and other devices.
• Coordinated calendars, activities, and communications while maintaining accurate records and confidential information.
• Communicated with service providers, schools, and medical offices to ensure smooth operations.

Associate in Science in Computer Information Systems – Rockland Community College (2026-05)