Benefit Program Technician at State of Missouri (2020-04 – Present)
- Investigate non-support inquiries, prepare cases, interview custodial and non-custodial parents, and locate non-custodial parents
- Initiate enforcement action on medical support cases
- Initiate and receive telephone and written inquiries from custodial and non custodial parents, attorneys and or employers regarding specific case situations
- In charge of answering customer calls, listening to their concerns and solving problems
Administrative Assistant at West Tennessee Healthcare (2016-08 – 2020-04)
- Greet and welcome patients coming into the clinic
- Appointment scheduling
- Enter, update and verify patient data
- Process payments
- Answered phone calls
- Scanned and maintained documents in EMR system
Receptionist at Memphis Funeral Home and Memorial Gardens (2012-01 – 2015-06)
- Received incoming telephone calls and assisted callers with any questions or comments
- Greeted and received client families and visitors, maintaining a friendly empathetic attitude and offering assistance and guidance as needed
- Provided information associated with services and products
- Maintained a comfortable environment, providing beverages and other amenities for the client families as needed
- Assisted Funeral Directors setting up for visitations and services when needed
Marketing Director at Visiting Nurses Association (2003-08 – 2007-05)
- Generated referrals for home health by building relationships for physicians, long term care, independent and assisted living facilities and other community resources
- Conduct market analysis; developed sales strategies, goals, and plans
- Conducted sales calls and evaluated results and effectiveness of sales activity
- Support business development activities and helped establish relationships with new and existing referral sources
