Luay Bachuwa

Field Service Technician with more than four years of experience installing, troubleshooting, repairing, and maintaining electronic equipment in customer environments. Skilled in diagnosing hardware, communication, electrical, and software issues on point-of-sale systems, self-service kiosks, modems, and networking equipment. Experienced working independently across a large service territory, performing preventative maintenance, equipment replacements, commissioning, audits, and customer training while maintaining high safety and service standards.

Recognized for strong troubleshooting abilities, customer service, and the ability to quickly restore equipment to operational status.

IT Service Technician II – Lottery Division - Brightstar Lottery - Michigan

(2022-03)

• Install, configure, troubleshoot, repair, and maintain electronic lottery terminals, point-of-sale systems, self-service kiosks, and communication equipment.
• Diagnose hardware, electrical, software, and communication failures using systematic troubleshooting techniques.
• Replace and install electronic components, communication hardware, wiring, modems, power supplies, and peripheral devices.
• Perform preventative maintenance inspections to maximize equipment reliability and minimize downtime.
• Commission, decommission, relocate, and rewire equipment while verifying proper system operation.
• Troubleshoot wired, cellular, and network communication issues affecting field equipment.
• Read technical documentation, follow repair procedures, and ensure compliance with company and customer standards.
• Maintain detailed service documentation and complete electronic work orders using mobile service applications.
• Train customers on proper equipment operation following repairs and installations.
• Perform daily field service throughout Michigan while independently managing assigned service calls.
• Safely lift, transport, and install electronic equipment in retail environments while following customer safety procedures.
• Conduct inventory audits, equipment verification, and serial number tracking for regulated lottery assets.

Realtor - Keller Williams Platinum - Chesterfield, MI

(2017)

• Represent clients throughout buying, selling, and leasing transactions.
• Prepare and negotiate contracts while ensuring documentation accuracy.

Operations Manager - CVS Pharmacy - Sterling Heights, MI

(2017 - 2022)

• Led store operations, supervised staff, managed inventory, cash handling, and compliance.

Customer Service Representative - Quicken Loans - Detroit, MI

(2020 - 2021)

• Provided inbound customer support and handled sensitive financial documentation.

Store Manager - Lance's Hometown Market - Detroit, MI

(2012 - 2017)

• Supervised 20 employees, managed payroll, inventory, QuickBooks, and daily operations.

Associate Degree - Business Management - Macomb Community College