Luc

Personable and driven sales professional with 10+ years of customer-facing experience across retail, hospitality, and estate sales environments. Proven ability to build rapport quickly, read customer needs, and close sales — from daily retail transactions to high-value estate merchandise. Comfortable on a busy floor, adaptable to any product category, and committed to delivering a positive shopping experience.

Sales Manager / Floor Lead at Emerald Estate Sales (2019 - 2026)

Drove sales across multi-day retail events featuring furniture, art, collectibles, clothing, and home goods — directly comparable to high-traffic retail floor environments. Served as client liaison between homeowner families and the buying public, maintaining professionalism and care throughout.

• Developed and communicated targeted sales strategies to team members based on merchandise mix and customer demographics
• Engaged buyers one-on-one to assess interest, answer product questions, and negotiate pricing — consistently moving high-value and slow-moving inventory
• Managed POS transactions and cash reconciliation as lead cashier across events of varying scale
• Used AI tools to research, identify, and accurately price a wide range of merchandise categories, increasing buyer confidence and sale performance

Bar Manager / Service Staff at EarthBar (2014-01 – 2016-12)

Delivered high-energy customer service in a premium retail and hospitality setting averaging nearly $15,000 in daily sales.

• Built repeat clientele through personalized service, product knowledge, and consistent follow-through
• Managed staff, maintained inventory, and ensured seamless daily operations under a fast-paced service model

Service & Installation Technician at Dog Guard of Northern Virginia (2010-01 – 2014-12)

• Consulted with residential customers on product options, explained features and benefits, and completed in-home installations
• Built lasting client relationships through attentive service and professional follow-up visits

Stone Bridge High School - 2010