Lucas Camacho Rojas

Psychology student with experience in aviation operations, corporate travel consulting, passenger services, and customer support. Skilled in Amadeus CM/GDS, Salesforce, SmartSuite, and WorldTracer. Proven ability to manage high-volume operations, solve complex travel issues, and deliver outstanding customer experiences.

Travel Consultant at WNS (2026-05 – Present)

Blockskye Account

• Provide support to corporate clients in planning and managing business travel.
• Manage flight, hotel, and car rental bookings, changes, cancellations, and reissues using Amadeus GDS.
• Resolve itinerary, travel policy, and reservation issues.
• Use Salesforce to manage cases and customer interactions.

Passenger Service Agent at Air Canada (2024-11 – 2026-04)

• Managed 200–500 passengers per shift.
• Performed check-in, boarding and baggage operations.
• Used Amadeus CM, SmartSuite and WorldTracer.

Fraud Agent at SYKES / Capital One (2019 – 2020)

• Investigated fraud cases and supported customers.

Technical Support Agent at Teleperformance / AT&T (2018 – 2018)

• Provided technical support.

Research Interviewer at Harmon Research (2021 – 2022)

• Conducted structured interviews and data collection.

Bachelor's Degree in Psychology – Universidad Nacional de Costa Rica (2026-11)