Lucas Kwena

Accomplished General Manager at Dominos Pizza Inc., adept in operations management and exceptional interpersonal communication. Spearheaded initiatives that drove business growth, enhanced employee satisfaction, and fostered client loyalty. Excelled in implementing cost-saving strategies and boosting sales through effective leadership and relationship building. Proven track record in mentoring teams for operational excellence and efficiency.

General Manager - Dominos Pizza Inc. - Baraboo, WI

(2021-05)

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.

Tourism Management - Hospitality & Tourism - Polokwane TVET College (2015-05 - 2015-05)