Multilingual Customer Support Specialist | Portuguese, English, Spanish, Italian | Guest Experience Expert
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I am a multilingual Customer Support Specialist with over 3 years of international experience in high-pressure environments. Having worked with major global cruise lines (Carnival & Costa Cruises), I’ve mastered the art of delivering exceptional guest experiences for diverse audiences across 4 languages: Portuguese, English, Spanish, and Italian.
With over 5 years of international experience across the maritime and hospitality industries, I have developed a high-level expertise in global customer service and operational management. My career is defined by my work with major cruise lines such as Carnival and Costa Cruises, where I managed guest relations for thousands of passengers in high-pressure environments. My ability to communicate fluently in Portuguese, English, Spanish, and Italian has been key to resolving complex conflicts and maintaining exceptional satisfaction ratings.
Furthermore, my experience as a Front Desk Specialist in the United States (Montecito Sequoia Lodge) sharpened my administrative skills, including reservation management, financial transactions, and seamless guest onboarding. Backed by a Postgraduate degree in Psychopedagogy, I bring a unique psychological insight to customer support, allowing me to deliver empathetic, inclusive, and highly efficient service. I am an adaptable professional, expert at multitasking and dedicated to turning every customer interaction into a positive, loyalty-building experience.
My academic background is deeply rooted in communication and human behavior. I hold a Bachelor’s degree in Modern Languages (English and Portuguese) from UNOESTE, which provided me with a superior command of linguistics, grammar, and professional writing. To further enhance my ability to understand and assist diverse profiles, I completed a Postgraduate degree in Psychopedagogy at Faculdade Metropolitana.
This specialization allows me to apply psychological insights to customer service, ensuring inclusive support and effective conflict resolution. Additionally, I hold an IBCCES Certification in Special Needs and Autism, reinforcing my commitment to high-quality, accessible, and empathetic guest experiences in any international setting.
