Case Manager - Samaritan Village - New York, NY
(2025-02 - 2025-12)
- Delivered comprehensive, harm reduction–based case management services to individuals experiencing substance use disorders, homelessness, and complex psychosocial needs.
- Conducted biopsychosocial assessments and developed individualized service plans grounded in trauma-informed and client-centered practices.
- Coordinated care across internal programs and external providers, including housing, medical, mental health, and substance use treatment services.
- Maintained accurate, timely, and compliant documentation in accordance with organizational policies, funder requirements, and HIPAA standards.
- Provided crisis intervention, advocacy, and stabilization support while promoting client autonomy, dignity, and engagement.
- Collaborated with interdisciplinary teams and leadership to support program operations, workflow improvements, and quality service delivery.
Caseworker - MEDRITE Urgent Care - New York, NY
(2022-08 - 2025-01)
- Conducted comprehensive client intake assessments and developed individualized, harm reduction–oriented service plans aligned with organizational and regulatory requirements.
- Managed contracts, documentation, and pre-billing processes with a strong focus on accuracy and compliance.
- Coordinated referrals for mental health, substance use treatment, housing, employment, and community-based services using a harm reduction and client-centered approach.
- Maintained detailed and confidential client records in accordance with agency policies and HIPAA standards.
- Provided crisis intervention and rapid response support to clients and referral partners while applying harm reduction strategies, de-escalation techniques, and trauma-informed care.
- Built and sustained strong relationships with local agencies to ensure continuity of care, service access, and nonjudgmental support aligned with harm reduction principles.
- Supported office operations by organizing meeting spaces, scheduling conferences, and assisting leadership with administrative needs.
Staffing Coordinator / Administrator - Preferred Care - New York, NY
(2021-02 - 2022-07)
- Oversaw front-office operations, client reception, and pre-billing activities, ensuring a professional and welcoming environment.
- Managed staff scheduling, attendance tracking, leave requests, and overtime to ensure full coverage and operational efficiency.
- Matched caregivers to client needs, improving satisfaction and continuity of care.
- Resolved scheduling conflicts and staffing issues while maintaining positive employee relations.
- Collaborated with leadership and cross-functional departments on workforce planning and operational improvements.
- Maintained compliance documentation, credentials, and regulatory records.
- Evaluated and optimized scheduling processes to meet evolving organizational demands.
Sales Representative - Monat Digital Business Network - Remote
(2020-01)
- Developed and executed sales and digital marketing strategies that increased revenue and customer engagement.
- Built and maintained strong client and partner relationships to support long-term growth.
- Analyzed market trends and competitor activity to refine sales approaches.
- Delivered presentations and training materials to enhance team performance and sales effectiveness.
- Leveraged social media platforms to promote products and expand brand visibility.
Sample Collection Technician (Contract / Part-Time) - Madison Rapid - New York, NY
(2021-09 - 2022-03)
- Collected and processed COVID-19 samples in compliance with CDC and public health guidelines.
- Monitored patient symptoms and provided education on prevention and safety protocols.
- Ensured strict adherence to patient privacy, confidentiality, and regulatory standards.
- Conducted patient follow-ups to support quarantine compliance and care coordination.
Patient Administrative Coordinator - NY Family Docs - New York, NY
(2018-05 - 2021-01)
- Led front-office administrative functions, supporting providers and enhancing patient experience.
- Streamlined clinical documentation workflows, improving accuracy and regulatory compliance.
- Coordinated scheduling, insurance verification, and claims preparation to reduce errors and delays.
- Strengthened communication between patients and providers through proactive follow-ups and accurate recordkeeping.
- Delivered high-quality customer service while explaining procedures and services clearly to patients.
Administrative Assistant - G & G - New York, NY
(2015-01 - 2018-04)
- Supported daily office operations, including phone management, document control, and internal communications.
- Improved filing systems and inventory processes to enhance organizational efficiency.
- Assisted department leaders with research, reporting, and administrative projects.
- Contributed to marketing initiatives that increased brand visibility and revenue.
Patient Administrative Coordinator - Today's Dental - New York, NY
(2012-01 - 2014-11)
- Managed patient intake, insurance verification, and appointment scheduling.
- Provided responsive, professional customer service across phone, email, and in-person interactions.
- Supported efficient clinic operations through accurate documentation and patient coordination.
