Lucia Soto

I'm a results-driven professional who thrives on turning ideas into impact, consistently delivering high-quality work in my role. I led key initiatives that boosted efficiency, solved complex problems, and drove measurable success. Motivated by growth and innovation, I bring energy and focus to everything I do. My strength include strategic thinking, communication, adaptability, and executing with precision.

Barista at Menotti's Coffee Stop (2016-01 – 2018-01)

• Prepare and serve coffee, tea, and other beverages to company standards
• Operate espresso machines, grinders, and other equipment with precision
• Collaborate with team members to maintain a smooth and efficient workflow
• Engage with customers, take orders, and provide menu recommendations
• Maintain a clean and organized work area, adhering to health and safety regulations
• Restock supplies, such as cups, lids, and condiments, as needed
• Stay updated on beverage recipes, brewing techniques, and cafe promotions
• Align tasks with customer experience and operational goals
• Communicate customer feedback and order details to team members
• Strong customer service and beverage preparation abilities
• Basic understanding of coffee brewing techniques and cafe operations
• Excellent proficiency with espresso machines and point-of-sale systems
• Experience in fast-paced food or beverage service environments
• Ability to multitask and remain calm under pressure
• Strong communication and teamwork skills
• Customer-focused and detail-oriented approach

Waitress at Fogo De Chão (2019-09 – 2021-02)

• Taking reservations, alterations and cancellations via phone and email
• Preparing tables and setting up plates, cutlery, silverware and glasses
• Greeting and escorting customers to their tables
• Handing out menus and providing detailed information on menu items
• Informing customers of our daily and seasonal specials
• Serving food and drinks orders accurately and confidently
• Thoroughly cleaning and re-setting tables upon customer's departure
• Delivering bills and processing cash and card payments
• Providing an exceptional level of customer service to guests at all times
• Excellent time management and organizational skills
• Outstanding communication, social and interpersonal skills
• Flexible attitude and willing to take on extra tasks as necessary

Hotel Concierge at Crowne Plaza (2021-04 – 2022-01)

• Greet guests upon arrival, assist with check-in, and provide a warm welcome to the hotel
• Provide personalized recommendations and information about local attractions, restaurants, and entertainment options
• Arrange reservations for dining, transportation, and events as requested by guests
• Coordinate special requests such as room upgrades, special amenities, or celebrations
• Handle guest inquiries, complaints, and issues in a professional and timely manner, striving for guest satisfaction
• Maintain a comprehensive knowledge of the hotel's services, facilities, and policies to assist guests effectively
• Collaborate with other hotel staff to ensure seamless guest experiences, including communicating guest preferences and special requests
• Stay updated on local events, festivals, and activities to provide up-to-date information to guests
• Maintain a neat and organized concierge desk and work area
• Excellent interpersonal and communication skills, with the ability to interact effectively with guests and team members
• Strong knowledge of the local area, including restaurants, attractions, and cultural events
• Exceptional problem-solving and multitasking abilities, with a keen attention to detail
• Proficient computer skills, including familiarity with reservation systems and general office software
• Professional appearance and demeanor, with a strong commitment to providing outstanding customer service
• Ability to remain calm and composed under pressure, adapting to changing guest needs and demands

Delivery Associate at Amazon (2022-02 – 2024-10)

• Driving an over sized delivery van on highways, local streets, and neighbors
• Providing delivery services to houses, mobile parks, apartments, businesses, and lockers
• The ability to follow ALL traffic laws, while operating the delivery van and other safety precautions
• The ability to walk and carry packages up multiple flights of stairs each day
• GPS knowledge to navigate delivery destinations
• Managing up to 250+ delivery stops each day
• The ability to complete all delivers within a given time frame (goal) each day
• Loading and unloads packages into a Delivery Van
• Using android technology and delivery applications during their delivery activities
• Safely lift, carry, and deliver packages up to albs
• Effectively communicate with customers and administrative staff
• Will assist other drivers in delivering packages on some evenings
• Must refuel delivery van at the end of each working shift
• Must clean and provide daily upkeep of delivery vans

Delivery Driver at DHL (2024-11 – Present)

• Safely deliver products to customers on time and in excellent condition
• Load, organize, and secure cargo to prevent damage during transit
• Plan delivery routes to optimize time and fuel efficiency, adjusting as needed for traffic or road conditions
• Conduct routine vehicle inspections and report maintenance needs
• Communicate with dispatch and customers to confirm delivery schedules and resolve any issues
• Follow all local, state, and federal transportation laws and safety regulations
• Provide courteous and professional customer service at every delivery location
• Keep accurate records of deliveries, mileage, and fuel expenses
• Maintain a clean and organized vehicle, ready for inspection at any time
• Safety Awareness
• Basic Vehicle Maintenance
• Adaptability

High School Diploma – Los Angeles High School (2014-08 – 2017-05)