Luciana Casagrande

Results-driven and highly organized professional with over 15 years of experience managing complex client cases, building strong relationships, and delivering high-value solutions. Proven ability to communicate complex information clearly, influence decision-makers, and collaborate cross-functionally to drive engagement and outcomes. Skilled in client needs assessment, strategic research, and delivering tailored solutions that align with business objectives.

Recognized for strong critical thinking, adaptability, and commitment to client satisfaction.

Accounts Assistant - First Presbyterian Church - Bonita Springs, FL

(2024-01 - 2025-01)

• Managed financial records and documentation in compliance with internal controls and policies
• Coordinated deadlines, payments, and reporting with strong attention to detail
• Improved organization and efficiency of administrative processes

Attorney - Jurídico Law Office - Porto Alegre, Brazil

(2007-01 - 2024-01)

Managed complex client cases from intake through resolution, ensuring high-quality service and client satisfaction. Conducted detailed client interviews, gathering sensitive information with professionalism and discretion. Communicated complex legal concepts clearly, enabling informed decision-making. Maintained accurate and compliant documentation in fast-paced, high-stakes environments. Responded effectively to urgent issues while maintaining client trust and confidence.

• Collaborated with internal and external stakeholders to deliver tailored solutions aligned with client needs
• Researched companies, executives, and market trends to support strategic case positioning and client outcomes
• Facilitated client discussions to identify priorities, challenges, and opportunities
• Influenced decision-making through clear communication of value and available solutions

Small Claims Court Judge (Moderator) - Small Claims Court - Porto Alegre, Brazil

(2005-01 - 2007-01)

• Evaluated disputes considering emotional, financial, and situational factors
• Ensured fair resolutions while maintaining strict adherence to legal procedures
• Built trust with diverse individuals in sensitive situations

Associate Attorney - Sonntag Law Firm - Porto Alegre, Brazil

(2003-01 - 2004-01)

• Supported case preparation, documentation review, and compliance
• Collaborated with multidisciplinary teams to meet deadlines and client needs

Master of Laws - Civil Law - Instituto de Desenvolvimento Cultural (IDC)

Juris Doctor - Universidade Luterana do Brasil