Administrative Coordinator (Shipping) - American Kraft Paper - Pine Bluff, Arkansas
(2025-07)
- Provide daily traffic reports for carriers.
- Setting up Ready/Plan loads to the carriers.
- Monitoring service from carriers (drop and giveback loads), to help reset when needed.
- Vet potential carriers to determine if they will be a good fit for our traffic.
- Setup carriers and assign appointments.
- Track load availability.
- Monitor loads being released from system for customer delivery.
- Create and update SOPs.
- Create and update manifest loads.
- Truck Routes Maintenance
- Create/edit loads for carriers.
- Update Carrier Contracts
- Maintenance Consignee Transport Master
- Maintain Fuel Surcharge
- Assist carriers with complaints/concerns.
HR Administrator/Safety Assistant - Twin Rivers/American Kraft Paper - Pine Bluff, Arkansas
(2024-05 - 2025-07)
- Manage the recruitment cycle in Paycom.
- Interview applicants with leadership team.
- Organize orientation for new recruits.
- Present Power Point Presentations.
- Post job bids and job awards.
- Schedule interviews.
- Create the interview and new hire packets.
- Answer/transfer calls.
- Maintain spreadsheet.
- Manage employee records.
- Update Paycom information.
- Provide administrative duties for recruitment and on-boarding.
- Provide general administrative support to the facility.
- Cross trained on payroll process.
- Administer hearing test.
- Administer drug test.
- Manage hearing test spreadsheet.
- Manage First Aid cabinets around the mill.
HR Assistant - A-Team Temp Service - Pine Bluff, Arkansas
(2024-02 - 2024-05)
- Answer/transfer calls.
- Maintain spreadsheet.
- Manage employee records.
- Schedule interviews
- Create new hire packets.
- Create interview packets.
- Provide administrative duties for recruitment and on-boarding.
- Provide general administrative support to HR department as well as other team members.
Fraud Resolution Specialist/Customer Service Representative II (Contract) - DISYS - St. Petersburg, Florida
(2022-01 - 2022-03)
- Data Entry
- Provide customer service by phone, email, or instant message to consumers.
- Served as primary contact for inbound customers issues via Predictive Dialer.
- Closed/blocked customers debit/credit card due to fraud.
- Unblocked customers debit/credit card when fraud use was nor verifiable.
- Escalated technical issues.
- Processed a high call volume of customer inquiries regarding FIS services.
- Follow-up on escalated issues.
- Track and document inbound support request and ensure proper notation.
- Updated customer accounts.
Shipping/Receiving Coordinator - Novus - Little Rock, Arkansas
(2017-06 - 2021-12)
- Coordinated delivery and shipment schedules and provided necessary data for proper pick-up and delivery
- Create/edit PO's.
- Create/edit TO's.
- Completion of pre-open/post-closing tasks.
- Completed various business processes using ERP.
- Enter production using SAP.
- Ensure office/warehouse was clutter free.
- Check Outlook emails daily and respond in a timely manner.
- Answering calls
- Transfer call using multi-line IP phone.
- Assist customers with complaints/concerns.
- Greet customers.
- Organized files
- Assist with technical issues with warehouse devices (RF, forklift computer, PC, etc.)
- Collaborate closely with staff to understand and assist with implementing action plans to achieve the required goals
- Transfer, coordinate, and execute hazardous waste drums.
- Lock out/Tag out various equipment.
- Weigh drivers on/off scale.
- Completed scale tickets for drivers.
- Coordinate and participate in safety meetings.
- Maintain EXCEL spreadsheets regarding all inventory.
- Convert material from kilograms to pounds.
- Worked closely with QC to ensure product met correct specifications.
- Communicate with Little Rock Port Authority regarding product delivery and empty railcar pickup.
- Maintained an accurate amount of product for the plant.
- Maintain WM bin for Manufacturing and Distribution locations.
- Maintain in-transit arrivals of products for Manufacturing and Distribution locations.
- Removed empty rail cars out of inventory using Logistics Management
- Assists with Annual Physical Inventory and independent auditor teams.
- Assists with other Manufacturing & Distribution activities as requested by the supervisor.
- Maintained inventory accuracy and WM bin accuracy to support world-class delivery of products to both internal and external customers
Customer Service Lead - Glazer's - North Little Rock, Arkansas
(2014-03 - 2016-07)
- Created/edited/deleted new account for the State of Arkansas via SAP
- Trained team in SAP.
- Maintain inventory.
- Placed/edited/deleted orders via SAP.
- Managed customer complaints/concerns.
- Assigned duties to customer service representatives.
- Answer phones
- Directed calls to appropriate individuals.
- Placed calls to customers regarding their order/orders.
- Worked with Arkansas Beverage Control regarding old/new Liquor Licenses
- Ordered supplies for company.
Patient Care Technician - UAMS - Little Rock, Arkansas
(2004-03 - 2008-08)
- Assisted doctors and nurses in ensuring great care for all patients.
- Managed administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, etc.)
- Check vitals of all patients.
- Phlebotomy
- Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms, and equipment.
Administrative Assistant/Customer Service Lead - Best Security - Little Rock, Arkansas
(2007-10 - 2011-07)
- Greet Customers
- Answering incoming calls
- Managed employee's schedule and assist with payroll and schedules.
- Schedule installation appointments for individual/business customers
- Schedule appointments for discontinued services
- Maintain records.
- Assist with on-boarding of new employees.
