Communication Center Specialist - Inovalon
(2022-07)
- Ability to find a solution to a difficult issue or situation
- Proficient in conveying communication verbally and corresponding
- The ability to endure difficult circumstances without frustration, anger or other negative emotions
- Focused and able to concentrate without interruptions on what is being discussed
- Optimistic and maintaining positive vibes
- Ability to respond to an issue or circumstance in a timely and effective manner
- Ability to handle pressure, maintain empathy while being creative with problem solving
- Able to display speed and efficiency when conducting calls inbound/outbound
Teller Supervisor - Simmons National Bank - Brownsville, TN
(2015-04 - 2020-06)
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Helping customers open and close accounts, apply for loans and more sound financial decisions.
- Met or exceed sales goals by promoting bank products and services in every interaction.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Promoted facility security by monitoring customer behavior and following established protocols to protect individuals and assets.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Increases knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Warmly welcomed customers and offered pleasant service during entire transaction which improved satisfaction ratings.
Office Manager - Taylor Tax Service - Ripley, TN
(2004-01 - 2015-06)
- Increased office organization by creating filing system and customer database protocols.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Solicited vendor quotes to determine optimal material purchase pricing
- Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Evaluated customer satisfaction ratings by resolving client and case issues efficiently.
- Organized patient files and streamline operations to improved efficiency.
- Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
