Luciana Jackson

Dedicated and results-driven professional with extensive experience in case management, student assessment, and intervention planning. Adept at fostering strong relationships with students, families, and multidisciplinary teams to drive positive outcomes. Demonstrates effective leadership, exceptional organizational skills, and a proven ability to manage complex projects and operations with a commitment to excellence. Proven leadership experience in supervisory and business operations roles.

Owner/Operator - Swept Away Cleaning Services

(2020-09)

• Direct all daily operations for Swept Away Cleaning Services, including staff management, scheduling, and resource allocation to optimize service efficiency and client satisfaction.
• Prepare service estimates and competitive bids for commercial and construction projects, thoroughly evaluating client requirements, site conditions, and labor costs to ensure accurate and profitable proposals.
• Oversee commercial and post-construction cleaning projects from initiation to completion, coordinating logistics, assigning tasks, and monitoring quality standards to guarantee superior outcomes.
• Maintain client relationships and ensure high-quality service delivery by conducting regular follow-ups, addressing concerns promptly, and implementing feedback-driven improvements to enhance satisfaction and retention.
• Supervise project timelines and coordinate workflow to meet deadlines, tracking progress, resolving obstacles, and motivating team members to achieve organizational goals efficiently.

Substitute Teacher - Kelly Services

(2023-08)

• Maintain safe, structured, and productive classroom environments by consistently enforcing school policies, establishing clear expectations, and adapting to diverse student needs. Quickly address any disruptions or concerns, fostering a respectful atmosphere that encourages learning and engagement.
• Implement lesson plans and provide instructional continuity in the absence of permanent staff by thoroughly reviewing prepared materials, adapting teaching methods to suit classroom needs, and ensuring students remain aligned with curriculum objectives. Employ a variety of instructional strategies—including interactive activities, group discussions, and differentiated instruction—to maintain student engagement and accommodate diverse learning styles.
• Support diverse learning styles and individual student needs by identifying and responding to varying abilities, interests, and challenges within the classroom. Offer tailored guidance, modify assignments as necessary, and utilize supplemental resources to ensure all students have equitable access to learning opportunities. Foster an inclusive environment where each student feels valued and empowered to succeed.

Student Support Specialist (Contract) - Roosevelt Elementary School

(2022-05 - 2024-02)

• Provided individualized social-emotional and behavioral support services to elementary students, including one-on-one sessions, small group activities, and classroom interventions. Designed tailored strategies based on each student's unique needs, helping them develop coping skills, emotional regulation, and positive behavior patterns.
• Conducted comprehensive student and family assessments, utilizing interviews, surveys, and observation techniques to identify academic challenges, behavioral concerns, and environmental factors affecting learning. Compiled detailed reports summarizing findings, which informed the creation of personalized intervention plans.
• Developed and implemented prevention and intervention strategies to support student success, such as evidence-based programs for conflict resolution, peer mentoring, and positive reinforcement. Regularly evaluated the effectiveness of these strategies and adjusted approaches to maximize student outcomes.
• Delivered short-term counseling and crisis intervention services, addressing immediate student needs related to emotional distress, behavioral issues, or family circumstances. Provided support during critical incidents, facilitated restorative conversations, and worked closely with school counselors and psychologists to ensure continuity of care.
• Managed caseloads of students requiring ongoing support, maintaining accurate and confidential documentation of services, interventions, and progress. Utilized digital tracking systems and paper records to monitor outcomes, ensuring compliance with school policies and regulatory standards.
• Monitored student performance and behavioral progress through regular check-ins, teacher feedback, and classroom observations. Analyzed data and adjusted support plans as needed, providing targeted interventions to address emerging challenges and reinforce positive behaviors.
• Coordinated referrals to internal and external support services, including school counselors, speech therapists, mental health professionals, and community agencies. Followed up to ensure students and families received appropriate resources and assistance, facilitating smooth transitions between services.
• Collaborated with teachers, administrators, and families to ensure holistic student support by participating in multidisciplinary meetings, sharing insights and recommendations, and fostering open communication. Worked jointly to develop individualized education plans (IEPs), behavioral contracts, and progress reviews, ensuring alignment across all stakeholders.

Supervisor - AC Accounting

(2017-10 - 2018-03)

• Supervised and managed a team of eight employees.
• Oversaw all aspects of daily office operations, including both opening and closing procedures. This involved unlocking and securing the premises, inspecting workstations to ensure all computers, telephones, and essential equipment were functional and prepared for the day, and restocking supplies such as stationery, forms, and office materials to prevent shortages during business hours. Managed and updated staff work schedules, taking into account individual availability and workload, and coordin
• Acted as the primary point of contact for handling unexpected operational issues, such as power outages, equipment malfunctions, or supply disruptions, by organizing appropriate responses, contacting external vendors or maintenance personnel, and ensuring minimal disruption to workflow.
• Maintained building security protocols by monitoring access to the office, managing keys and alarm codes, and conducting regular checks to verify that security systems were in proper working order.
• Provided training to team members on safety and emergency procedures, ensuring everyone was familiar with evacuation routes and the use of alarm systems.
• Additionally, maintained a clean and organized environment by overseeing janitorial schedules, coordinating waste removal, and addressing cleanliness or maintenance concerns as they arose. Regularly reviewed and updated operational policies and procedures to reflect best practices and compliance with company guidelines, and communicated these updates to all staff to ensure consistency and efficiency throughout daily operations.