Luciano Gonzalez

Dedicated Customer Service Representative with 12 years of retail experience, skilled in cash handling, transaction processing, and issue resolution. Demonstrates strong communication, teamwork, and problem-solving abilities in fast-paced environments. Experienced in maintaining organized store operations and supporting daily production goals, ensuring efficient workflows and a positive customer experience.

Customer Service Representative at Circle K (2013-10 – Present)

• Greet customers in a friendly professional manner while providing excellent customer service
• Run the register, process cash, debit/credit transactions, answer questions, and resolve customer concerns.
• Restock shelves, organize merchandise, and report low stock items to management.
• Maintain a clean, organized, and safe store environment.
• Assist with opening and closing procedures, balancing cash drawer and preparing deposits.
• Collaboratively work with team members to ensure efficient store operations and a positive shopping experience.

Production Worker at IDENTIPAK (2012-07 – 2012-12)

• Operated pallet jacks and followed standard operating procedures to consistently meet daily production goals
• Packaged, labeled, and inspected products for quality, reducing errors and ensuring compliance with standards
• Maintained clean, organized, and safe work areas, supporting workplace safety and efficiency
• Loaded materials, monitored production lines, and prepared finished products for shipping to meet tight deadlines
• Completed production documentation and reported to management, ensuring accurate record-keeping

N/A (High School Graduate)– Nikki Rowe (2009-2012)