Lucy Simental

Dedicated and experienced dental clinician with over 8 years of hands-on experience in general dentistry, patient education, and front-office coordination. Proven ability to assist with complex procedures, manage clinical workflows, and ensure an exceptional patient experience. Passionate about advancing in healthcare and delivering compassionate, efficient care.

Dental Clinician - Always There Dental Care - Chicago

(2022-12)

• Provide chairside assistance for extractions, implants, periodontal therapies and complex restorative procedures to ensure efficient clinical flow and positive patient outcomes.
• Capture, process and evaluate dental radiographs; maintain image quality and adhere to radiation safety and infection-control standards.
• Deliver clear patient education on oral hygiene and periodontal maintenance to increase adherence to treatment and preventive care.
• Manage implant impression orders and coordinate laboratory cases to ensure timely, accurate prosthesis delivery for multiple providers.
• Maintain and enforce sterilization and instrument-processing protocols; prepare treatment rooms to meet HIPAA and OSHA standards.
• Coordinate appointment scheduling and patient follow-ups, supporting front-desk operations to optimize patient flow and satisfaction.
• Provide calm, professional chairside support and patient reassurance to reduce anxiety and improve the patient experience.
• Trained in CEREC crown workflows; skilled in placing and removing implant copings and documenting detailed doctor notes.
• order office inventory

Co-Lead Dental Assistant - Image Dental - Cicero

(2018-12 - 2022-01)

• Supported dentists during advanced restorative, surgical, and cosmetic procedures, anticipating instruments and materials to optimize chairside efficiency.
• Trained, supervised, and mentored new dental assistants to improve clinical consistency and team performance.
• Coordinated scheduling, verified insurance eligibility, and facilitated patient communication regarding treatment plans and financial arrangements.
• Maintained inventory levels, ordered supplies, and prepared surgical and cosmetic case setups to ensure seamless clinical operations.
• Operated EagleSoft, processed payments via QuickBooks, and managed high-volume phone traffic and front-desk responsibilities.

Bank Service Representative - BMO Harris Bank - Chicago

(2015-01 - 2018-11)

• Identified customer needs and recommended tailored financial products to strengthen client relationships.
• Resolved account inquiries, processed transactions, and maintained secure cash-handling practices.
• Processed loan applications and conducted credit checks; educated clients on banking products and services.
• Delivered high-quality customer service while ensuring compliance with security and regulatory procedures.

Softlines Lead Associate - Sears - Chicago

(2012-01 - 2015-01)

• Led the softlines team to maintain organized, visually appealing merchandise displays and optimal stock presentation.
• Supervised merchandising for Men's and Kids departments, ensured pricing accuracy, and optimized inventory replenishment.
• Trained new staff on customer service techniques and product knowledge to improve sales and customer satisfaction.
• Managed POS transactions, including returns and credit applications, to streamline the checkout experience.

High School Diploma - Morton East High School (2012-05)

Associate of Applied Science - Health Administration - Malcolm X College