Lucy Thompson

Outgoing and sales-driven hospitality professional with extensive experience in high-volume food and beverage service. Proven ability to upsell beverages, handle cash and card transactions accurately, and deliver friendly, efficient service in fast-paced environments. Self-motivated and dependable, with strong communication skills and the ability to work independently while creating a welcoming experience for guests.

Strives to create a unique guest experience and incorporate a culture of teamwork by bringing a positive attitude and energy to the work environment.

Server, Sunny Hyde Up · Visalia, CA · May 2025 – Present

• Deliver elevated brunch service in a high-energy, upscale environment specializing in mimosas, craft cocktails, and table-side champagne presentations
• Maintain accuracy in high-volume service periods while providing attentive, personalized guest care
• Resolve guest concerns promptly to ensure a seamless and memorable dining experience

Server, Braised · Tulare, CA · August 2025 – February 2026

• Maintained formal service standards, including coursed dining, wine presentation, and tableside etiquette
• Managed multiple tables while maintaining composure, attention to detail, and elevated service standards

Server, Texas Roadhouse · Visalia, CA · November 2022 – Present

• Exceeded weekly sales goals by 200%+ through confident upselling and guest engagement
• Assisted in opening a new location and training team members on service standards
• Balanced speed of service with attention to detail during high-volume shifts

Server, Applebee’s Grill and Bar · Visalia, CA · May 2021 -November 2022

• Served 100–150 guests per shift while maintaining friendly and efficient service
• Managed high-volume food and beverage orders with strong accuracy
• Built rapport with repeat guests, encouraging return visits

Waitress, Browns Bar and Bistro · Mansfield, UK · June 2013 – August 2017

• Increased sales by 30% through suggestive selling and personalized recommendations
• Delivered reliable service during peak hours while managing multiple priorities

Team Member, Odeon Cinema· Mansfield, UK · September 2012 – June 2015

• Assisted 300+ guests daily with purchases and concessions
• Increased add-on sales by 25%+ through promotion of specials and upgrades

Bachelor of Arts · Special Educational Needs and Disabilities

Derby University, UK · June 2017 · First Class Honours