Mortgage Loan Officer at Secure One Lending (2019-11 – Present)
Evaluated client financial profiles, guided loan applications, analyzed market trends, and developed strong relationships with real estate agents.
- Evaluated client financial profiles to determine eligibility for mortgage products.
- Guided clients through loan application processes, ensuring compliance with regulations and guidelines.
- Analyzed market trends to provide tailored mortgage solutions that meet client needs.
- Developed strong relationships with real estate agents to facilitate seamless transactions
- Mentored junior loan officers on best practices in customer service and transaction management.
- Streamlined documentation processes, improving efficiency and reducing turnaround times for approvals.
Bartender at On The Border (2012-09 – 2019-01)
Crafted and served cocktails, managed bar inventory, trained new bartenders, and handled cash responsibly.
- Crafted and served innovative cocktails, enhancing customer satisfaction and repeat business.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Implemented efficient workflow processes to streamline service during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Fostered strong relationships with customers, enhancing loyalty and foster community engagement.
- Followed alcohol awareness procedures for preventing excessive guest consumption.
Bartender at Snow Crest Lodge (2009-03 – 2012-08)
Supervised bar staff, developed training programs, managed inventory, and created seasonal drink menus.
- Supervised bar staff to ensure high-quality customer service and compliance with safety regulations.
- Developed and implemented training programs to enhance bartending skills and knowledge among team members.
- Managed inventory and ordering processes to maintain optimal stock levels and minimize waste.
- Collaborated with management to create seasonal drink menus, boosting customer engagement and sales.
- Controlled food costs and managed inventory.
- Created new recipes, outlined steps, and train staff with correct preparation.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
