Luis Joel Turcios Roque

Hardworking and dependable professional with 10+ years of experience in the jewelry wholesale industry and 2 years in call center customer service, including 6+ years overseeing operations for two different companies. I'm someone who takes pride in getting things done, staying organized and making the most of my time. I work well under pressure, learn new things quickly and I'm always willing to take on new challenges.

I'm goal-oriented person who works hard to find solutions, support my team and accomplish as much as possible while maintaining accuracy and quality.

Showroom Manager - Accessories to Go - Dallas, TX

(2023-11 - 2026-08)

• Managed daily operations, coordinating the team to meet company goals and ensure the showroom was fully prepared for market events.
• Coordinate customer orders from processing and pulling to shipping, ensuring timely and accurate fulfillment.
• Maintained inventory records, received merchandise and resolved inventory discrepances.
• Trained new employees in customer service standards, order processing and inventory management.

Store Manager - Ava Capri / Jewelry Outlet Texas - Houston, TX

(2018-04 - 2023-10)

• Oversaw daily store operations, including sales, customer service, inventory and order processing.
• Planned and traveled to trade markets, coordinating logistics, products, displays and sales activities.
• Monitored inventory levels, received merchandise and maintained accurate records.

Sales Associate - In Style Trading - Houston, TX

(2016-04 - 2018-03)

• Assisted customers with orders and product inquiries.
• Traveled to trade markets to represent the company, build customer relationships and meet sale goals.

Call Center Customer Service - Avianca Airline - San Salvador, ES

(2014-03 - 2016-03)

• Assisted customers with flight reservations, changes, cancellations and travel-related questions
• Handled a high volume of calls and provided appropriate solutions to customers after identifying any issue in their reservation.

High School Diploma - San Salvador, El Salvador (2009-11)