Security
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Results-driven professional with more than 20 years of experience managing complex situations, solving problems, and delivering exceptional customer service in fast-paced environments. Bi-lingual in Spanish and English. Skilled in communication, conflict resolution, emergency response, facility operations, and property management with a proven ability to coordinate projects, maintain safe environments, and build positive relationships.
Extensively trained in conflict de-escalation techniques, with a demonstrated ability to defuse tense situations through active listening, empathy, and calm, effective communication. Recognized for maintaining composure under pressure, assessing situations quickly, and resolving challenging interactions in a manner that prioritizes safety, professionalism, and positive outcomes. Adaptable, dependable, and known for sound judgment, attention to detail, and a strong work ethic.
Security - Saint Lukes Hospital - Milwaukee, WI
(2023-01)
Maintained a safe and welcoming environment for patients, visitors, and staff by monitoring hospital facilities, responding to emergencies, and addressing security concerns with professionalism and sound judgment. Collaborated closely with hospital personnel and emergency responders to manage critical incidents and ensure effective communication. Investigated incidents, prepared detailed reports, and delivered excellent customer service while resolving conflicts and enforcing organizational policies.
Public Safety Officer - Froedtert Hosiptal - Wauwatosa, WI
(2018-01 - 2023-12)
Managed high-pressure situations by responding to emergencies, investigating incidents, and implementing appropriate solutions to maintain a safe environment. Built positive relationships with patients, visitors, staff, and emergency personnel through strong communication and conflict-resolution skills. Demonstrated sound judgment, attention to detail, and a customer-focused approach while supporting daily hospital operations.
Armed Public Safety Officer - Metro private police - Cudahy, WI
(2014-01 - 2018-12)
Provided safety and operational support for residential and commercial properties by monitoring facilities, responding to incidents, and proactively identifying potential risks. Responded to medical emergencies, fire alarms, and critical situations while collaborating with law enforcement, emergency responders, and internal teams to ensure effective outcomes. Maintained detailed reports and activity logs, enforced organizational policies, and used strong communication and de-escalation skills to resolve conflicts and support residents in a halfway house environment.
Associate of Applied Science - Criminal Justice Studies - MATC – Downtown Milwaukee (2020-12 - 2020-12)
High School Equivalency Diploma (2018-05 - 2018-05)
