Luis Perez

Bilingual Assistant Manager with experience in facility operations, customer service, scheduling, payments, team coordination, staff training, inventory support, and production management. Skilled at managing daily workflows, resolving customer concerns, coordinating leagues and rentals, and supporting efficient operations. Reliable, organized, and adaptable, with technical training in Electronics and Computer Engineering Technology.

Assistant Manager at Sofive Soccer Centers (2023-10 – Present)

• Coordinate youth and adult leagues, including registrations, schedules, payments, reschedules, team follow-ups, and customer communication.
• Communicate with teams, coaches, parents, customers, and staff in English and Spanish to provide updates and resolve concerns.
• Track team balances, deposits, payments, booking details, and customer account updates to support accurate operations.
• Manage check-in procedures, waivers, player verification, and customer service escalations.
• Create promotional messages, flyers, email campaigns, and text communications to increase league participation.
• Support staff coordination, training, daily task coverage, and facility problem-solving in a fast-paced environment.

Golf Simulator Installation Technician at SimSol Golf (2024-08 – Present)

• Install and configure electrical and technology components, including projectors, monitors, computers, and launch monitors.
• Set up and calibrate golf simulator devices from companies such as TrackMan and Foresight.
• Build custom computers and install operating systems, software, and required system updates.
• Troubleshoot equipment, computer systems, and simulator components to ensure proper performance.

Front Desk Receptionist / Customer Service Representative at Sofive Soccer Centers (2022-09 – 2023-10)

• Greeted customers and provided support for bookings, leagues, rentals, payments, and facility services.
• Answered phone calls, responded to customer questions, and communicated facility information in a clear and professional manner.
• Processed check-ins, waivers, payments, and account updates while maintaining accurate customer records.
• Assisted with league and rental coordination by confirming schedules, customer requests, and booking details.

Manager of Operations at Cardenas Markets (2021-12 – 2023-07)

• Supervised daily kitchen operations, staff performance, food safety practices, and department workflow.
• Improved communication between staff and leadership to reduce miscommunication and missed deadlines.
• Managed inventory, vendor coordination, and supply needs to support timely delivery of products and services.
• Trained, coached, and onboarded employees on company procedures, performance expectations, and safety practices.

Associate Production Manager at The Gilbert Company (2019-03 – 2020-04)

• Coordinated daily production activities, workflow planning, and team assignments to support production goals.
• Planned operations, ordered materials and supplies, and helped maintain production schedules.
• Supported production teams by following standard procedures, inspecting output, and maintaining quality standards.

Associate of Science in Electronics and Computer Engineering Technology – Mt. San Antonio College

High School Diploma – Pomona High School (2019-05)