Luis Serrano
Computer Repair Technician
Talent
Manhattan, NYMember since August 19, 2026
Battery replacementSSD upgradesHard drive upgradesComponent swapsWindows 10/11 setupmacOSMalware removalData backupOS reinstallsExplaining technical issues to non-technical customersManaging multiple jobsBuilding custom PCsPrinter setupWi-Fi troubleshootingSecure data wiping
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Battery replacementSSD upgradesHard drive upgradesComponent swapsWindows 10/11 setup
About
CompTIA A+ certified computer technician with hands-on experience repairing desktops, laptops, and mobile devices. Comfortable working directly with customers to diagnose problems, explain options in plain language, and get people back up and running. Reliable, punctual, and used to working in fast-paced environments with high volume and shifting priorities.
Experience
Computer Repair Technician - Self-Employed
(2024-01)
- Repair and upgrade laptops, desktops, and phones for walk-in and referral customers, including screen replacements, battery swaps, SSD upgrades, and OS reinstalls.
- Diagnose issues by talking through symptoms with customers, then explain the fix and the cost in plain language before starting work.
- Handle data backup and transfer during upgrades and migrations, including secure wiping of old drives at customer request.
- Build custom desktop PCs to customer specs and set up printers, home networks, and Wi-Fi.
- Earned CompTIA A+ certification in February 2026.
PC Technician - Beyond Surplus, LLC - Smyrna, GA
(2023-10 - 2024-04)
- Tested and repaired high volumes of desktops, laptops, tablets, and servers in a fast-paced warehouse environment.
- Replaced RAM, SSDs, hard drives, and power supplies, then verified everything worked before the unit moved on.
- Reimaged and reinstalled Windows across a wide mix of hardware.
- Wiped drives to compliance standards and kept accurate inventory records on every unit handled.
Fleet Service Clerk - Envoy Air (American Airlines) - Doral, FL
(2019-07 - 2020-02)
- Worked aircraft turns on a tight schedule alongside ground crews, following strict safety procedures.
- Showed up on time for rotating shifts including nights, weekends, and holidays.
Technology Instructor - Keiser University - Port Saint Lucie, FL
(2014-07 - 2018-11)
- Taught computer and software skills to students of all levels, one-on-one and in small groups.
- Spent most of the job explaining technical things to people who found them confusing — which is most of what good customer service is.
Skills
Computer Repair Technician
