Computer Repair Technician - Self-Employed
(2024-01)
- Repair and upgrade laptops, desktops, and phones for walk-in and referral customers, including screen replacements, battery swaps, SSD upgrades, and OS reinstalls.
- Diagnose issues by talking through symptoms with customers, then explain the fix and the cost in plain language before starting work.
- Handle data backup and transfer during upgrades and migrations, including secure wiping of old drives at customer request.
- Build custom desktop PCs to customer specs and set up printers, home networks, and Wi-Fi.
- Earned CompTIA A+ certification in February 2026.
PC Technician - Beyond Surplus, LLC - Smyrna, GA
(2023-10 - 2024-04)
- Tested and repaired high volumes of desktops, laptops, tablets, and servers in a fast-paced warehouse environment.
- Replaced RAM, SSDs, hard drives, and power supplies, then verified everything worked before the unit moved on.
- Reimaged and reinstalled Windows across a wide mix of hardware.
- Wiped drives to compliance standards and kept accurate inventory records on every unit handled.
Fleet Service Clerk - Envoy Air (American Airlines) - Doral, FL
(2019-07 - 2020-02)
- Worked aircraft turns on a tight schedule alongside ground crews, following strict safety procedures.
- Showed up on time for rotating shifts including nights, weekends, and holidays.
Technology Instructor - Keiser University - Port Saint Lucie, FL
(2014-07 - 2018-11)
- Taught computer and software skills to students of all levels, one-on-one and in small groups.
- Spent most of the job explaining technical things to people who found them confusing — which is most of what good customer service is.
