Luiza Costa

Bachelor of Arts in Psychology from New York University with a minor in Child and Adolescent Mental Health Studies and Registered Behavior Technician (RBT) certification.

Experience supporting individuals with developmental disabilities and their families through service coordination, individualized support planning, recruitment and selection, information management, regulatory compliance, and collaboration with families, service providers, and community resources. Professional experience across healthcare, education, university library services, and retail, developing strong communication, empathy, organization, problem-solving, and client service skills. Multicultural and trilingual professional, fluent in English and Portuguese with intermediate proficiency in Spanish, experienced working in corporate, educational, social services, public, and private sector environments.

Supports Coordinator - People First Supports Coordination - Pennsylvania, United States

(2024-10 - 2026-07)

Coordinated and monitored services for individuals with developmental disabilities, ensuring access to the resources and supports needed to promote health, safety, and independent living within the community.

• Recruited, evaluated, and selected qualified service providers and professionals based on participants' individualized needs, while monitoring provider performance and the progress of individualized support plans.
• Coordinated communication and collaboration among service providers, families, multidisciplinary teams, and community resources to ensure continuity of care, access to necessary supports, and advocacy for participants' needs and rights.
• Monitored cases and service utilization, including documentation, billing, annual resource planning, and compliance with regulatory and administrative requirements.
• Performed annual fiscal planning by forecasting service costs, calculating budget allocations, and preparing fiscal year service plans in accordance with waiver program requirements.

Library Services Assistant - NYU Libraries - New York, NY

(2022-02 - 2024-05)

• Processed interlibrary loan (ILL) requests, communicated with partner institutions, and tracked the delivery and return of borrowed materials.
• Utilized ILLiad and OCLC systems to process requests, maintain documentation, and manage library records.
• Provided administrative support through inventory audits, database updates, and the organization of physical and digital library materials.

Teacher Assistant - Aspire of Wny Inc - Buffalo, NY

(2023-07 - 2023-08)

• Supported students with developmental disabilities in daily activities, implementing lesson plans and providing individualized support to address their unique needs.
• Fostered students' physical, cognitive, social, and academic development through individualized instruction and classroom support.

Sales Stock Associate - Wegmans Food Markets - Brooklyn, NY

(2020-09 - 2021-12)

• Organized shelves, displays, and inventory, ensuring proper stock replenishment, product rotation, and expiration date compliance.
• Assisted customers with product inquiries, recommendations, and product location, contributing to a positive shopping experience.

Cashier - Wegmans Food Markets - Buffalo, NY

(2020-05 - 2020-08)

• Operated cash registers and processed payments, returns, and exchanges while delivering accurate and courteous customer service.
• Assisted customers by answering questions, bagging purchases, and ensuring an efficient and positive checkout experience.

Teacher Assistant & Tutor - America Reads - New York, NY

(2020-11 - 2021-06)

• Supported teachers and students during classroom instruction by preparing learning materials, assisting with classroom activities, and providing classroom management support.
• Provided one-on-one and small-group tutoring, monitored students' academic progress, and supported student learning.

Bachelor of Arts - Psychology - New York University (2020-08 - 2024-05)

High School Diploma - Clarence High School (2017-08 - 2020-06)