Lukata Young

Results-driven professional transitioning into security and safety-focused roles with extensive experience in operations, team leadership, customer support, and compliance-driven environments. Proven background in monitoring procedures, resolving issues, enforcing policies, and maintaining secure and efficient operations across non-profit, logistics, and telecommunications industries. Strong ability to assess situations, communicate effectively, and support organizational safety and security objectives.

Resident Advisor - Catholic Charities - Jersey City, NJ

(2023-01)

• Provide client support and monitor adherence to program procedures and operational guidelines.
• Track and monitor medication schedules and documentation accuracy.
• Assist with conflict resolution and maintain a safe environment across diverse populations.
• Train new staff members on organizational policies and procedures.
• Facilitate meetings and activities while ensuring compliance with established standards.

Area Manager - Amazon - Elizabeth, NJ

(2015-01 - 2023-12)

• Led teams while maintaining operational efficiency and workplace safety standards.
• Enforced safety protocols and monitored compliance across warehouse operations.
• Hired, trained, and developed associates to support performance goals.
• Managed daily operational workflows and addressed process-related issues.

Customer Retention Specialist - Cablevision - Piscataway, NJ

(2012-01 - 2015-12)

• Resolved complex customer issues while protecting customer information and maintaining service standards.
• Documented customer interactions and maintained quality procedures.
• Reviewed agent calls and monitored performance for quality assurance.

Sales Manager - Saveology - North Plainfield, NJ

(2009-01 - 2012-12)

• Implemented structured processes and communication strategies to improve performance.
• Maintained strong team collaboration and customer engagement practices.

Bachelor of Science - Criminal Justice - Rutgers University

Certified Medical Assistant - National Career Institute