Lukata Young
Resident Advisor
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About
Results-driven professional transitioning into security and safety-focused roles with extensive experience in operations, team leadership, customer support, and compliance-driven environments. Proven background in monitoring procedures, resolving issues, enforcing policies, and maintaining secure and efficient operations across non-profit, logistics, and telecommunications industries. Strong ability to assess situations, communicate effectively, and support organizational safety and security objectives.
Experience
Resident Advisor - Catholic Charities - Jersey City, NJ
(2023-01)
- Provide client support and monitor adherence to program procedures and operational guidelines.
- Track and monitor medication schedules and documentation accuracy.
- Assist with conflict resolution and maintain a safe environment across diverse populations.
- Train new staff members on organizational policies and procedures.
- Facilitate meetings and activities while ensuring compliance with established standards.
Area Manager - Amazon - Elizabeth, NJ
(2015-01 - 2023-12)
- Led teams while maintaining operational efficiency and workplace safety standards.
- Enforced safety protocols and monitored compliance across warehouse operations.
- Hired, trained, and developed associates to support performance goals.
- Managed daily operational workflows and addressed process-related issues.
Customer Retention Specialist - Cablevision - Piscataway, NJ
(2012-01 - 2015-12)
- Resolved complex customer issues while protecting customer information and maintaining service standards.
- Documented customer interactions and maintained quality procedures.
- Reviewed agent calls and monitored performance for quality assurance.
Sales Manager - Saveology - North Plainfield, NJ
(2009-01 - 2012-12)
- Implemented structured processes and communication strategies to improve performance.
- Maintained strong team collaboration and customer engagement practices.
Education
Bachelor of Science - Criminal Justice - Rutgers University
Certified Medical Assistant - National Career Institute
