Luke Mayes

Registered Nurse with more than 10 years of experience in clinical education, patient support, telephonic nursing workflows, documentation review, chronic disease management, critical care, nephrology, safety escalation, and interdisciplinary communication. Skilled at translating complex clinical information into clear, accurate, patient-centered education for patients, caregivers, healthcare professionals, and internal teams. Experienced with structured workflows, clinical documentation standards, HIPAA compliance, quality review, clinical escalation, literature-informed education, and compliance-supported communication.

Strong communicator with a calm, empathetic telephone presence and a demonstrated ability to manage complex clinical conversations while maintaining accuracy, professionalism, and confidentiality.

Clinical Services Manager / RN Coach at DaVita Integrated Kidney Care (2025-08 – 2026-04)

• Supported nurses caring for chronic kidney disease and end-stage renal disease patients in a remote telephonic care model focused on patient engagement, documentation quality, care coordination, clinical escalation, and avoidance of preventable hospital admissions.
• Reviewed nursing documentation, audit findings, clinical workflows, and quality metrics to identify documentation gaps, clinical knowledge needs, escalation concerns, and performance improvement opportunities.
• Co-developed educational resources, workflow guidance, and competency development tools supporting implementation of telephonic nursing assessment documentation and Decision Support Tools.
• Participated in development of escalation and delegation training designed to improve clinical decision-making and appropriate utilization of Nurse Practitioners and Care Coordinators.
• Collaborated with clinical leadership, legal, compliance, and operations teams to review and refine educational content prior to implementation.
• Developed individualized coaching interventions to improve nurse competency, documentation quality, escalation decision-making, motivational interviewing, and patient-centered communication.
• Utilized Tableau analytics, audit feedback, and performance data to identify trends affecting documentation accuracy, clinical quality, patient engagement, care coordination, and avoidable utilization.
• Collaborated in the design and implementation of AI-assisted telephonic nursing simulations used to evaluate clinical reasoning, documentation quality, escalation practices, and patient safety.
• Used simulation performance reports, audit findings, and quality metrics to identify coaching needs, track improvement, and support regional quality outcomes.
• Co-authored and delivered live nurse education presentations during regional training seminars in Los Angeles.

Regional Home Peritoneal Dialysis Float RN at DaVita Dialysis (2021-09 – 2025-08)

• Provided regional clinical education, mentoring, care coordination support, and temporary clinical coverage to home dialysis programs across Idaho, Washington, Oregon, Utah, Nevada, and California.
• Served as a clinical resource for home dialysis patient selection, patient training, CMS compliance, infection prevention, documentation standards, patient readiness, and quality improvement.
• Communicated complex clinical concepts to patients, caregivers, nurses, clinic leaders, and interdisciplinary teams regarding dialysis therapies, treatment options, safety considerations, infection prevention, medication-related concerns, and long-term self-management.
• Reviewed patient readiness, clinical concerns, treatment plans, training documentation, lab trends, home support needs, and adherence barriers to support safe transition to home peritoneal dialysis.
• Provided kidney transplant education to CKD and ESRD patients exploring treatment options, including transplant readiness, referral pathways, adherence expectations, caregiver/support needs, and coordination with nephrology and transplant teams.
• Used motivational interviewing and patient-centered education to help patients understand treatment options, self-management responsibilities, safety considerations, and long-term therapy expectations.
• Collaborated with nephrologists, clinic leaders, nurses, interdisciplinary team members, patients, and caregivers to support safe home therapy transitions and long-term treatment success.
• Designed and implemented an 8-hour nurse education curriculum supporting CMS-compliant group training of home peritoneal dialysis patients.
• Delivered group training curriculum to more than 100 nurses across California and Utah, supporting standardized home dialysis training practices.
• Independently trained more than 100 patients to safely perform home peritoneal dialysis therapies.
• Contributed to improved patient selection, reduced modality loss, reduced infection rates, improved training success, and achievement of top 10% national program performance for patient retention.

Acute Dialysis RN at DaVita Dialysis (2019-03 – 2021-09)

• Delivered hemodialysis, peritoneal dialysis, continuous renal replacement therapy, and therapeutic plasma exchange for critically ill adult and pediatric patients.
• Assessed complex clinical conditions, reviewed treatment orders and patient response, monitored treatment tolerance, and escalated safety concerns to providers and interdisciplinary teams.
• Collaborated with nephrologists, intensivists, hospitalists, nurses, pharmacists, case managers, and interdisciplinary teams to support medically complex patients.
• Supported patients and families through education regarding dialysis treatments, safety concerns, vascular access care, treatment expectations, and follow-up needs.
• Served as Formal Preceptor for newly hired acute dialysis nurses, providing structured orientation, competency validation, mentoring, and clinical instruction.
• Co-designed and implemented a simulation-based Acute Dialysis Complications Clinic curriculum to prepare newly hired nurses to recognize and manage dialysis emergencies, treatment complications, and high-risk patient situations.
• Selected for COVID-19 deployment to New York and New Jersey based on clinical expertise, adaptability, and operational need.

Critical Care RN (ICU) at St. Luke's Medical Center (2015-04 – 2019-05)

• Managed critically ill patients requiring advanced assessment, invasive monitoring, vasoactive infusions, mechanical ventilation, Impella therapy, enteral feeding, infusion pumps, vascular access management, and multidisciplinary care coordination.
• Served as Relief Charge Nurse in a high-acuity ICU, supporting staffing coordination, patient flow, clinical escalation, resource prioritization, and unit operations.
• Served as Formal Preceptor for newly hired ICU nurses and Clinical Preceptor for senior nursing students completing final-semester clinical immersion experiences.
• Collaborated with physicians, pharmacists, respiratory therapists, dietitians, case managers, patients, families, transplant coordinators, and organ procurement teams to support safe care delivery, care transitions, organ donation coordination, and communication during complex clinical situations.
• Supported discharge planning, patient/family education, clinical escalation, and coordination of care for medically complex patients transitioning across levels of care.

Night Charge RN at Life Care Center of Treasure Valley (2014-02 – 2015-02)

• Provided clinical oversight and operational leadership during overnight shifts.
• Supervised nursing staff and coordinated care for residents with complex medical conditions.
• Maintained regulatory compliance, documentation standards, and quality care initiatives.
• Served as preceptor for newly hired nurses.

Owner / Chiropractor at Mayes Chiropractic (2002-05 – 2017-05)

• Owned and operated a healthcare practice focused on patient assessment, treatment planning, patient education, health promotion, and healthcare operations.
• Managed staff development, scheduling, compliance activities, quality initiatives, and patient satisfaction programs.

Lecturer at College of Western Idaho (2020-01 – Present)

• Provided nephrology instruction for Associate Degree Nursing students, including chronic kidney disease, dialysis modalities, vascular access, medication considerations, laboratory interpretation, and patient safety.

Guest Lecturer at Idaho State University School of Nursing (2021-01 – 2022-12)

• Invited to provide specialty nephrology education for senior nursing students transitioning into professional practice.

Bachelor of Science in Nursing (BSN) in Nursing – Western Governors University (2018)

Associate of Science in Nursing (ADN) in Nursing – College of Western Idaho (2013)

Doctor of Chiropractic (DC) in Chiropractic – Logan College of Chiropractic (Logan University) (2001)

Bachelor of Science in Biology – Idaho State University (1998)

Associate of Science in Natural Science – College of Southern Idaho (1996)

Associate of Arts in Psychology – College of Southern Idaho (1996)