Lukhona Ngxukume

Am a fast learner willing to work shifts and computer literate

Staff Member at TUKSHOP (2024 – 2024)

• Greeting Shoppers- welcome customers warmly as they arrive
• Answering questions -Provide store policy information, locate products and apply loyalty rewards
• Resolving issues – Handle basic complaints or escalate complex customer complaints to supervisor
• Packing items, maintain cleanliness, restoring Scan pro ducts and ensure accurate pricing, take cash, credit and debit payments
• Issue receipts, refunds, change or tickets
• Redeem stamps
• Cross-sell or upsell products
• Resolve customer complaints and concerns
• Greet customers and maintain a personable and friendly attitude
• Clean, stock and tidy checkout and retail areas
• Track transactions on balance sheets and report discrepancies
• Bag, box or gift-wrap packages
• Handle merchandise returns and exchanges and upkeeping
• Manage transactions with customers using the point-of-sales system

National Senior Certificate in General Education – Qokolweni (2025)