Lungile Ndzinisa

Versatile and results-driven Customer Operations and Sales Professional with over a decade of experience across retail sales, logistics administration, and public relations. Proven track record of optimizing client relationships, managing accurate financial transactions, and streamlining administrative workflows. Expert at navigating proprietary data management systems and resolving complex customer escalations in high-volume environments.

Counter Salesperson at Eswatini Scaff (2024-08 – Present)

• Manage front-line customer engagement across in-person, telephonic, and email channels to deliver premium service.
• Analyse client construction requirements to recommend optimal product configurations and after-sales services.
• Execute daily financial transactions, balance point-of-sale cash registers, and maintain pristine accounting records.
• Drive regional revenue targets by strategically upselling specialized products and corporate loyalty programs.
• Oversee accounts receivable outreach, directly contacting clients with overdue accounts to secure prompt payments.
• Resolve customer disputes with high professionalism, escalating complex technical issues systematically to supervisors.

HR Assistant & Logistics Admin Clerk at Feedmaster (2018-07 – 2019-05)

• Administered daily human resources operational workflows, collaborating directly with the Payroll Officer to process employee wages and salaries.
• Configured and maintained the automated biometric fingerprint clocking system to track workforce attendance accurately.
• Audited corporate personnel files to guarantee total compliance, verifying executed contracts and required documentation.
• Directed logistics filing and transport client invoicing to ensure seamless supply chain documentation.
• Managed corporate petty cash accounts, verifying distributions for multi-departmental expenses and overnight driver stipends.

Exam Invigilator at St. Theresa’s High School (2016-10 – 2017-11)

October 2016 – November 2016 & October 2017 – November 2017

• Supervised localized administration for Form 3 JC and Form 5 Cambridge External Examinations.
• Enforced testing protocols, verified examination centre readiness, and maintained strict academic integrity.
• Audited, categorized, and sealed critical examination scripts to guarantee secure transit to grading authorities.

Sales and Marketing Officer at International Tool Hire (2017-06 – 2017-08)

• Served as the subject matter expert for scaffolding inquiries, anchoring front-desk customer sales.
• Generated complex client quotations and coordinated cross-border freight logistics with South African couriers.
• Nurtured relationships with long-term commercial accounts while actively onboarding new business leads.

Data Capturer & Counter Salesperson at Form Scaff (2014-11 – 2016-07)

• Utilized proprietary PumaTrack software to log and audit the delivery and return of hired construction equipment.
• Managed high-volume reception lines, providing technical advisory services regarding formwork and scaffolding safety.

Telesales & Marketing Assistant at Feedmaster (2014-09 – 2014-10)

• Processed site customer cash collections, executing end-of-day balances and secure safe handovers for armed guard transit.
• Generated customs-compliant invoices for freight trucks transporting logistical goods across international borders.

Assistant Card Issuer at First National Bank (2014-06 – 2014-07)

• Organized documentation requirements for corporate clients during the bank-wide transition to Chip and Pin technology.

Media Personnel & Public Relations Intern at Ads-Up Brand House / Super Buddies Club (2013-08 – 2014-06)

• Authored press releases, conducted media interviews, and managed organizational social media growth campaigns.

Associate Degree in Public Relations – Limkokwing University of Creative Technology, Eswatini (2014-05)