Luz Leon

Utilize tools to conduct trouble shooting, diagnostic for home, Video, Internet, Streaming Trouble Shoot and Repair Website errors, emails, security suite Process payment

Technical Support Representative - Spectrum - Orlando, FL

(2022-01)

• Utilize tools to conduct trouble shooting, diagnostic for home, Video, Internet, Streaming
• Trouble Shoot and Repair Website errors, emails, security suite
• Process payment
• Process upgrade of service or down grade
• Billing status update
• Exceed

Area Manager - Amazon.com - Orlando, FL

(2018-05 - 2021-06)

Managing aspects of output: people management, metrics, productivity targets, and process improvements. Maintain health and safety standards within area and promote a positive health and safety culture on site. Lead, manage and mentor a large and diverse team of associates in a specified department within a very fast-paced and high-volume environment. Responsibility for all HR related activities within the team, including Employee Relations and Time Recording activities.

Transportation and translator customer service representative - Hoover Rehabilitation Services, Inc. - Mechanicsburg, PA

(2016-11 - 2018-05)

• Provide transportation service to injured workers to and from appointments using in network vendors
• Provide translation service to Injured workers, insurance adjusters, nurse case managers
• Setting translation service for on site appointments
• Schedule Physical Therapy, occupational therapy
• Customer service, filling
• Assisted with technical support duties

Service Manager - Freedom Toyota - Harrisburg, PA

(2015-11 - 2016-04)

• Customer service, service writing intake of customers vehicle concern, schedule maintenance, providing customer with repair time and cost of service, Providing customers with follow up through out visit
• Preparing loaner vehicle contracts
• Schedule appointment, data entry, invoicing repair orders
• After service follow up calls
• Maintaining

Service Manager - Sport Subaru - Orlando, FL

(2010-06 - 2015-10)

Service writing intake of customer vehicle concern, Schedule maintenance review, provide estimate of cost and repair time, provide customer with updates.

• Dispatch repair orders ensuring vehicle are seen and repair in a timely manner
• Supervise technicians
• Ensure all employees training update
• Hire
• Terminate
• Payroll
• Process warranty

Service Manager - Firestone Complete Auto Care - Orlando, FL

(2009-02 - 2010-06)

Provided impressive recruiting and training strategies.

• Put district sales objectives as well as individual sales objectives
• Ensuring shop met OSHA requirements, customer service
• Opening and closing store procedures, payroll

Assistant Service Manager - Toyota of Orlando - Orlando, FL

(2007-04 - 2009-02)

Service writing intake of customer vehicle concern, Schedule maintenance review, provide estimate of cost and repair time, provide customer with updates.

• Dispatch repair orders ensuring vehicle are seen and repair in a timely manner
• Invoicing repair orders, schedule appointments

Assistant Service Manager - New Country Motor Car Group - Greenwich, CT

(2005-05 - 2007-03)

Service writing intake of customer vehicle concern, Schedule maintenance review, provide estimate of cost and repair time, provide customer with updates.

• Dispatch repair orders ensuring vehicle are seen and repair in a timely manner
• Supervise employees
• Dispatch
• Invoicing repair orders, schedule appointments

Store Manager - R & S Strauss - Bronx, NY

(2000-01 - 2005-05)

Responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws. Manages a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems. Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations and Area Director feedback.

• Trains and coaches service selling associates Courtesy Vehicle Inspections (CVIs), and general operation of store systems
• Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Sources key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs. Partners as appropriate to interview, hire, demote, and promote external and internal candidates
• Monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs and proper service repairs
• Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints. Follows all policies and procedures related to cash, credit, check, refund and return policies
• Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment
• Key holder and responsible for basic and detailed opening and closing responsibilities

Certificate - Billing / coding / electronic health records - Medcert (2016-10 - 2017-03)

Associates - Business Management - Hostos Community College (1988-01 - 1990-01)