Luz M. Trujillo Hernandez

Detail-oriented professional with developing expertise in medical billing, coding systems, and healthcare documentation. Skilled in ICD-10, CPT, and HCPCS coding principles, insurance claim processes, and reimbursement procedures gained through formal training and hands-on academic projects. Recognized for accuracy, organizational skills, and the ability to interpret medical terminology while maintaining compliance with regulatory and payer requirements.

Prepared to contribute strong attention to detail, analytical capability, and documentation accuracy to medical billing and coding operations within healthcare or insurance environments.

Guest Service Representative - DoubleTree by Hilton

(2019-08 - 2022-01)

• Managed front-desk operations including check-ins, reservations, payment processing, and guest communications to ensure efficient service delivery.
• Coordinated guest requests, transportation arrangements, and issue resolution to maintain service quality and operational continuity.
• Prepared Priority Guest packages and supported daily workflow needs to optimize guest experience and team productivity.

Quality Auditor - Racho Rubber Inc.

(2015-10 - 2019-08)

• Conduct quality inspections on scheduled intervals to support production accuracy, workflow consistency, and adherence to company standards.
• Document measurements, defects, and performance data to improve operational visibility and support decision-making.

Quality Auditor - Creative Werks

(2013-09 - 2013-12)

• Verified labeling, allergen controls, and material accuracy to ensure compliance with GMP and production requirements.
• Performed routine checks of critical control points and documented findings to support process integrity and operational standards.

Medical Coding and Billing - Medical Billing and Coding - Miller-Motte College (2023-06)

Hospitality Management Degree - Food Service Operation Management (2017-09 - 2020-11)