Luz Padilla Niemann

Customer success and account management professional who serves as trusted advisor and primary point of contact for enterprise customer portfolios, owning the relationship from onboarding through renewal and expansion. Builds customer success plans that connect business priorities to measurable adoption and value, leads executive business reviews with C-suite and senior stakeholders, and coordinates cross-functional teams to resolve issues and protect retention. Currently runs an independent consultancy managing a portfolio of GM/Chevrolet dealership accounts nationwide, driving CRM adoption and client revenue gains of 8–22% within six months of engagement.

Brings a National Sales Manager of the Year track record, multi-state and multi-divisional account experience, and hands-on comfort with AI-enabled tools to every customer relationship and executive conversation.

Founder & CEO at Wilder Tech (2026-03 – Present)

Serve as primary point of contact and trusted advisor for a portfolio of GM/Chevrolet dealership accounts across the NY/NJ/PA/CT corridor, owning each customer relationship from onboarding through renewal and coordinating internal resources to resolve issues and protect retention.

• Build customer success plans directly with dealership ownership and general managers, converting stated business priorities into CRM adoption, lead-flow, and sales-process improvements that produced close-rate gains within 30 days of engagement.
• Monitor customer health and engagement across the portfolio, proactively identifying at-risk accounts and opportunities for expansion, and coordinating with an outsourced SDR partner and CRM configuration resource to deliver a consistent customer experience.
• Lead executive-level business reviews with dealership principals and general managers, presenting adoption, pipeline, and performance data to demonstrate value realization and strengthen long-term, senior-level partnerships.
• Serve as voice of the customer, translating dealership feedback into CRM configuration and workflow recommendations, and deliver client revenue gains of 8–22% within six months through CRM adoption planning and AI-enabled workflow automation (Impel, Zapier).
• Recruit, train, coach, and mentor client sales executives and BDC teams on CRM adoption and consultative selling, setting clear performance expectations across the account base.

Digital Implementation Manager at General Motors Company (2026-01 – 2026-02)

Led DRP 2.0 next-generation project rollout and Car Bravo digital retail implementation across a portfolio of 120+ GM dealership accounts, owning stakeholder alignment and adoption tracking through go-live.

Retail Innovation Manager at General Motors Company (2023-01 – 2025-12)

Led enterprise digital retail (ecommerce) platform launch across Chevrolet, GMC, and Cadillac dealer networks, building cross-functional alignment across Sales, Product, and dealer partners toward shared adoption targets.

• Owned the CRM integration roadmap, digital desking tools, and EV Mobile Service program, tying platform adoption directly to dealer-level customer experience and performance.
• Reported adoption and performance KPIs to senior leadership and built dealer-specific account plans to close performance gaps and drive utilization.

GM Electric Vehicle Retail Manager at General Motors Company (2021-05 – 2023-01)

Built the national EV retail strategy for Chevrolet, GMC, and Cadillac — dealer training, home-charging program, ordering and distribution model, and community charging infrastructure — coordinating across Sales, Marketing, and Engineering.

• Built a cross-brand Center of Expertise for EV dealer readiness and co-op marketing, and managed program compliance across the multi-divisional dealer network.

Metro Sales Manager — Buffalo/Rochester NY, Pennsylvania, Memphis at General Motors Company (2017-05 – 2021-05)

Named National Sales Manager of the Year; owned a multi-state, multi-geographical dealer account portfolio across New York, Pennsylvania, and Tennessee, consistently exceeding monthly, quarterly, and annual performance targets.

• Grew market share 3 points across the territory through account development and dealer partnership strategy.
• Led the district to become the first in the country to achieve a full GMF captive finance portfolio, working adoption and compliance directly with each account's ownership.
• Ran P&L workshops and executive business reviews with dealer principals, building long-term, senior-level relationships that produced documented cost reductions and profitability gains; selected as featured presenter and GM brand host at the New York International Auto Show.

Business Development Core Team — GM Arlington Assembly Plant, TX at General Motors Company (2008-05 – 2017-05)

Supervised a team of 12 while serving as subject matter expert for GM's full-size SUV segment, coordinating cross-functionally across engineering, suppliers, and quality teams to deliver vehicle lifecycle programs on schedule.

• Led Red X and Opex quality programs, cutting production time and cost by building structured problem-solving processes with line teams.
• Directed international manufacturing builds for China and Russia, maintaining regulatory and safety compliance across both programs.

Master of Business Administration (MBA) in Sales & Marketing, Executive Leadership Curriculum – Northwood University

Bachelor of Business Administration (BBA) in International Business – University of Phoenix