Luz Tamayo-Washington

Compassionate and service-oriented professional with over 20 years of experience working directly with individuals and families. Brings exceptional communication, problem-solving, and relationship-building skills to retail. Eager to provide personalized customer service, promote products with enthusiasm, and contribute to a welcoming shopping experience while working collaboratively with a team.

Program Manager, Special Services - Frisco Family Services - Frisco, TX

(2025-06 - 2026-04)

• Planned and coordinated special events for clients and community members.
• Organized event logistics, coordinating materials and managing event materials.
• Solicited donations and community support from local donors and organizations for client centered events and programs.
• Created and maintained detailed holiday assistance lists, including client wish lists and program tracking for Christmas support initiatives.
• Coordinated and managed a summer lunch program at two locations serving school-aged children within the Frisco Independent School District
• Verified program eligibility requirements and maintained organized records of qualified participants within designed timeframes
• Facilitated and oversaw weekly educational classes for clients focused on budgeting, crisis management and financial stability
• Collaborated with community partners, volunteers and local organizations to support client engagement and program success

Sr. Registered Behavior Technician V - Action Behavior Centers - Rowlett, TX

(2022-07 - 2025-05)

• Provided 1:1 behavioral support to children with autism using evidence-based strategies.
• Documented client progress using Central Reach and collaborated with clinical teams.
• Participated in family consultations and team planning meetings

Registered Behavior Technician - Behavioral Innovations - Rowlett, TX

(2020-05 - 2022-04)

• Provided 1:1 behavioral support to children with autism using evidence-based strategies.
• Documented client progress using Central Reach and collaborated with clinical teams.
• Participated in family consultations and team planning meetings

Bachelor of Arts - Psychology with a minor in Sociology - The University of Texas at Arlington