Luz Torres

Provide excellent customer service, assisting passengers with check-in, boarding, and inquiries. Resolve customer issues calmly and professionally, ensuring positive experiences. Coordinate with team members to maintain smooth airport operations.

Customer Service Agent - United Airlines

(2025-01)

• Provide excellent customer service, assisting passengers with check-in, boarding, and inquiries.
• Resolve customer issues calmly and professionally, ensuring positive experiences.
• Coordinate with team members to maintain smooth airport operations.

Customer Service/Ramp Agent - Trego Dugan

(2023-01 - 2024-12)

• Assisted customers, handled transactions, and managed luggage efficiently.
• Loaded and unloaded luggage, cleaned aircraft for departure, and coordinated ground operations.
• Followed safety protocols to ensure efficient and professional service.

Freight Broker - Transportes Medina

(2020-01 - 2023-12)

• Made and received calls to coordinate shipments and negotiate rates.
• Managed paperwork, including sending and receiving documents.
• Secured freight loads and ensured smooth transportation logistics.

Licensed Esthetician - The Professional Cosmetology Academy (2023-01 - 2024-12)

High School Diploma - JW Nixon High School (2012-01 - 2016-12)