Lydia Heller

Dedicated administrative professional with experience maintaining filing systems, providing administrative office assistance, and performing routine clerical assignments. Adept at managing office operations and delivering excellent customer service. Strong organizational and communication skills proven to handle multiple tasks efficiently.

Administrative Assistant at Associated Churches (2021-06 – Present)

Full-time 40 hours/week

• Manage a multi-line phone system and direct calls to the appropriate department.
• Schedule and coordinate meetings for the Executive director and office staff.
• Provide administrative support to the Executive Director.
• Prepare donor deposits following organizational procedures.
• Oversee office operations for a team of 15 staff members.
• Resolve conflicts and handle up to 10 assistance calls daily.
• Manage and schedule meetings for the Mission House.
• Enter and maintain private donor data into the donor database filing system.
• Coordinate and collect data from 21 food banks, managing entries in Excel.
• Assist with Journey Besides Mothers ministry through program coordination for 40 women and 20 mentors

Lead Banquet Server at Don Hall's Catering (2018-07 – 2021-06)

Part-time 35 hours/week

• Developed leadership skills by assigning tasks and providing feedback to staff.
• Acted as Assistant Banquet Manager, ensuring the satisfaction of over 200 guests.
• Built client relationships and recommended event designs to meet their needs.
• Trained 15 new staff members on procedures and operations.
• Demonstrated organizational skills by managing equipment transfers.

Cashier & Hostess at Don Hall's Hollywood Dine-In (2020-11 – 2021-06)

Part-time 15 hours/week

• Conducted pre-shift inventory checks for cash registers and tables to ensure quality based on established criteria.
• Handle cash and card transactions on Digital Diner POS system.
• Developed customer relationships to promote excellent service.
• Multitasked in a fast-paced environment to maximize efficiency.
• Organized server workloads to improve operational efficiency.

Banquet Server at Don Hall's Guesthouse and Catering (2017-07 – 2018-07)

Part-time 30 hours/week

• Set up room according to directions given in a banquet event order with customer's specifications.
• Accurately created a space to the client's specifications for 200+ people and successfully worked the event.
• Maintained food service during specialized events and provided guest with excellent service to their specifications
• Handled currency and credit cards

Bachelor of Arts in Humanistic Studies (liberal arts) – Saint Mary's College

Minor in Intercultural Studies – Saint Mary's College