Usher - Theater Services, Inc - National Theater, Washington, DC
(2019-10)
- Provide excellent customer service to theater Patrons
- Address patrons service needs in a professional, positive and timely manner
- Check patron tickets and direct them to their seats and address concerns or questions they have.
- Handle service requirements and patron relations prior to show
- Professionally handle complaints and suggestions
- Coordinate with the Manager to ensure seating adjustments and special accommodations
Owner - Walking Them DC - Washington, DC
(2016-09 - 2022-10)
- Provided Pet services in the DMV area
- Worked with customers to help them understand the best solution for their dog's care and training
- Assigned best walker, sitter or groomer to meet client's needs
- Hired and managed 3 contract employees
Administrative Coordinator, Patient Financial Services - Rehabilitation Institute of Chicago - Chicago, IL
(2013-09 - 2016-08)
- Provided support to Executive Director of Patient Financial Services
- Provided customer service to patient families regarding legal documentation requests
- Researched legal compliance as it pertained to Patient HIPAA regulations
- Complied with legal requests, including subpoenas, while ensuring HIPAA compliance
- Input and managed subpoena database, verify accuracy of submitted data
- Prepared and proofed memos, letters, and various department financial reports and graphs
- Procured computer and AV equipment for meetings, conferences, trainings, and webinars
- Coordinated conferences, including arrangements for transportation and accommodations
- Executed new hire orientation and schedule introductory meetings with staff
- Planned meetings with appropriate attendees and managed conference room scheduling
- Responded to an extremely high volume of customer phone calls and messages in a timely manner
Administrative Assistant, Surgical Patient Care - Northwestern Memorial Hospital - Chicago, IL
(2006-11 - 2013-09)
- Supported the Director of Surgical Patient Care and Emergency Services
- Managed Director's calendar and coordinated all meeting requests
- Scheduled meetings with physicians and upper management
- Coordinated conferences, including venue, presenters, presentations, and handouts
- Tracked and verified continuing education credits for conferences
- Verified licenses for RNs, paramedics and EMTs
- Initiated and made travel arrangements for domestic and international travel
- Assisted with budget development
- Prepared expense reports for travel and associated expenses
