Let me do the talking
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I have worked with the public, over many years, in one facet or the other, and I have only been cursed at once. I learned to listen. The average person with an issue, only want's to be heard. Once you have heard the problem--well issue--you can calmly go from there.
I am a please people. We live in a world where most people have forgotten how to love, or take the time to. I pride myself in it. It comes as natural as me breathing.
I have worked with the public in one facet or the other for 45 years. Non-profits--teaching others about poverty---are not to stay there.
I have a GED. Some college. With only that, I have worked for mayors, FAA, banks, Housing Authorities-etc