Lyndell Philander

Senior Life Insurance, Claims & Retirement Administration Specialist with 18+ years' experience at Metropolitan. Proven expertise in Section 37C death claims, technical policy administration, complex value calculations, and regulatory compliance. Recognised for exceptional accuracy, analytical problem-solving, and consistent delivery under pressure. Trusted contributor to system testing, process improvement, and consultant support.

Unclaimed Benefit Consultant at METROPOLITAN (2025-05 – 2025-06)

• Section 37C retirement annuity death claim assessments
• Beneficiary tracing and resolution preparation

Technical Administrator at METROPOLITAN (2021-02 – 2025-04)

• Technical processing, value calculations, and data integrity
• SLA monitoring, query resolution, and system testing

Claims Assessor – Loans & Surrenders (Payments) at METROPOLITAN (2012-04 – 2021-01)

• End-to-end assessment and payment authorisation
• Regulatory queries, audits, and process improvements

Customer Enrolment Consultant at METROPOLITAN (2006-09 – 2012-04)

• Life insurance enrolment, underwriting interviews, and policy issuance

Consultant / Cashier at Louhen Financial Services

Receptionist at Chalk Air

Executive Secretarial Course – K-Commercial College

Matric – Malibu Secondary School