Summer Camp Counselor at Summer Youth Employment Program, Frank Chapman Institute (2021-07 – 2021-08)
Worked with children ages 4-12.
- Taught campers STEM and art skills.
- Regulated and watched over campers during lunch and play time.
Summer Youth Employee at Liberty Partnership Program (2023-07 – 2023-08)
- Participated in enrichment activities relating to identity-building and career exploration.
- Exposed to social emotional, financial, and civic tools for future careers.
- Discussed with community leaders about the paths available after high school.
- Drafted SMART goals to better conceptualize self-improvement benchmarks.
Librarian Assistant at Albany Public Library (2023-07 – 2024-05)
Assisted librarian with various tasks
- Organized and maintained archival materials using digital cataloging software to enhance resource accessibility
- Assisted patrons in utilizing online databases and e-book platforms, improving user engagement with digital collections
- Collaborated with library staff to design and implement community outreach programs promoting literacy and library services
- Conducted inventory audits and coordinated with vendors to ensure timely acquisition of new materials
- Streamlined interlibrary loan procedures by coordinating with regional libraries, reducing wait times for patrons
- Trained new library volunteers on cataloging standards and customer service protocols to maintain operational consistency
- Managed reservation systems for meeting rooms and event spaces, optimizing utilization and patron satisfaction
- Assisted in the development of promotional materials for library events, increasing community participation
Sales Associate at TJMAX (2024-11 – 2025-04)
- Implemented visual merchandising strategies to enhance product visibility and increase customer engagement.
- Trained new hires on customer service protocols and sales techniques to improve team performance
- Utilized point-of-sale systems to accurately process transactions and manage returns efficiently
- Analyzed customer purchasing patterns to recommend targeted product placements that boosted impulse buys
- Coordinated with marketing to execute in-store promotions, contributing to a measurable uplift in foot traffic
- Assisted in organizing seasonal inventory audits, ensuring accurate stock records and timely reporting
- Enhanced customer satisfaction by resolving complex inquiries and providing tailored product recommendations
- Monitored competitor pricing and promotions to inform dynamic pricing adjustments and maintain market competitiveness
- Facilitated communication between sales floor and warehouse teams to expedite order fulfillment and improve delivery times
- Supported visual display updates by collaborating with store management to align with brand guidelines and seasonal themes
Shift Supervisor at CVS Health (2025-08 – Present)
- Coordinated daily operational activities to ensure compliance with company policies and regulatory standards
- Trained and mentored new employees on customer service protocols and inventory management systems
- Managed scheduling and labor allocation to optimize staffing efficiency during peak business hours
- Conducted regular safety audits and facilitated corrective actions, enhancing workplace safety compliance
- Utilized point-of-sale data to identify training needs, resulting in improved transaction accuracy across shifts
- Directed conflict resolution efforts among team members to maintain a positive work environment and enhance overall employee satisfaction
- Spearheaded implementation of new merchandising displays in collaboration with marketing, increasing impulse purchases during promotional periods
- Analyzed customer feedback and coordinated with store management to develop service improvements that elevated customer retention rates
- Developed and enforced shift-specific operational checklists to standardize task completion and improve team accountability
- Facilitated cross-departmental communication between front-end staff and inventory teams to expedite restocking processes
- Monitored compliance with health and safety regulations during shifts, initiating immediate corrective measures to mitigate risks
- Evaluated employee performance metrics to recommend targeted coaching strategies that enhanced productivity and service quality
