Lynette Pascoe

Results-oriented Operations and Customer Service Manager with 9 years of experience in high-volume service environments, complemented by 6 years of professional driving experience. Proven ability to bridge the gap between field operations and customer satisfaction. Expert in route optimization, safety compliance, and team leadership. Known for reducing delivery times, resolving client escalations, and maintaining a clean safety record.

Operations Support/Driver Super Admin Team - Operations Support/Driver Super Admin Team - NYC, New York

(2024-05)

• Served as the primary point of contact for escalated customer complaints. Successfully resolved 98% of issues without losing the client account, utilizing strong de-escalation techniques and root-cause analysis.
• Redesigned delivery routes using mapping software, resulting in a 15% reduction in fuel costs and a 20-minute average decrease in delivery times per shift.
• Conducted monthly safety meetings and vehicle inspections.
• Teamed up with dispatchers to schedule routes for optimal efficiency.
• Assisted the Operations Manager with daily route assignments.
• Built strong rapport with repeat commercial clients.

Assistant/Driver - Comicar Ltd - Westchester, New York

(2021-10 - 2023-01)

• Coordinated travel arrangements and calendar management.
• Managed an average of 80+ calls per day with a 92% first-call resolution rate.
• Coordinated with drivers and dispatch to resolve delivery delays, keeping customers informed and minimizing frustration.
• Tracked progress reports and provided updates on logistics reports.
• Maintained accurate records of customer interactions and transactions in the CRM system.

Customer Service Representative - Sunburst Superfoods/Super Organic Foods - Crestwood, New York

(2015-01 - 2015-07)

• Provided administrative support for senior management and technical team.
• Managed vendor activity and assisted in marketing strategies.
• Counselled clients in disease management and preventative measures.
• Landed new clientele by providing health recommendations, price negotiations and re-seller certifications.
• Collaborated with marketing department to launch E-design of website that increased sales by 3%.

Certification - Web Design & Web Development - Baruch College (2018-09 - 2019-08)

Associate Degree - Dietetics and Nutrition - Bronx Community College (2011-01 - 2014-05)