RN Care Manager - Glens Falls Hospital, AMC affiliated - Glens Falls, NY
(2025-10)
- Conduct in-person, or telephone assessments to evaluate medical, functional, psycho-social, and financial needs, including screening for SDOH
- Create, implement, and monitor person-centered plan of care
- Act as the hub of the care team, communicating with doctors, therapists, home health agencies, and family members to prevent fragmented care.
- Perform regular check-ins (phone/video/in-person) to review medications, symptoms, and safety, adjusting discharge plans as needs change.
- Act as the first point of contact during changes in patient's medical prognosis.
- Advocate for patients rights
- Maintain accurate, timely documentation in EHR of all client encounters, ensuring compliance with HIPAA, Medicare, Medicaid, or specific state/agency regulations.
Telephone Triage Nurse - Hudson Headwaters Health Network - Queensbury, NY
(2022-04)
- Provide telephone triage services to patients, assess symptoms and provide appropriate medical advice
- Utilized nursing process and clinical judgment to accurately assess the urgency of patient needs
- Effectively communicate with patients, caregivers, and healthcare providers to gather relevant information for accurate assessment
- Follow established protocols and guidelines to determine appropriate course of action for each patient inquiry
Telephone Triage Nurse - Hudson Headwaters Health Network - Queensbury, NY
(2022-04 - 2025-11)
- Provide telephone triage services to patients, assess symptoms and provide appropriate medical advice
- Utilized nursing process and clinical judgment to accurately assess the urgency of patient needs
- Effectively communicate with patients, caregivers, and healthcare providers to gather relevant information for accurate assessment
- Follow established protocols and guidelines to determine appropriate course of action for each patient inquiry
RN Staff Nurse - Univ. of VT Health Network - Plattsburgh, NY
(2001-06 - 2016-12)
During my 16 years at UVHN, CVPH I obtained my Medical-surgical Certification and Orthopedic Nurse Certification
- Mentored/Trained many new RN hires in my 16 years at CVPH
- Attended many seminars and continuing education presentations as well as attending almost yearly, the Orthopedic AAOS and Allied Health Conventions.
- Appeared in two of my employer's community Commercial Broadcasts (Hourly Rounding and Orthopedic Unit "joint Camp" advertisements).
- Served on the practice council for one year for my Unit, which assists RN's from different units to communicate and brainstorm on how to deliver the best patient care and carry out policies and procedures based on evidenced-based practice.
