Server - The Ugly Grouper
(2020-06)
- Executed efficient order taking procedures to ensure accurate and timely service to customers.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated table management to optimize seating arrangements and maximize guest satisfaction.
- Prepared a variety of beverages with precision to meet quality standards and customer preferences.
- Presented food dishes attractively to enhance overall dining experience and customer enjoyment.
- Fostered team collaboration by actively communicating and supporting colleagues during high-volume service periods.
Server/Event Server - Tara Golf & Country Club
(2019-11)
- Table set-up.
- Performs all necessary opening and closing sidework as per side-work schedule/ assignment.
- Maintains awareness of daily specials, soups, drinks and 86'd items.
- Knowledgeable of all menu items, their garnish, contents and preparation methods.
- Knowledgeable to answer questions about the menu in a direct, concise way.
- Operates the point of sale (POS) equipment.
- Knowledgeable of proper beverage, liquor and wine menus and service.
- Follow all accounting procedures in the handling of all transactions.
- Follow the standards for proper service, bussing and re-setting.
- All other duties assigned.
Server and pool bartender and banquet server - Zota Beach resort
(2025-04 - 2025-06)
- Prepared diverse food items while adhering to safety and quality standards.
- Provided excellent service by ensuring customer satisfaction and addressing inquiries promptly.
- Managed customer orders accurately and efficiently to enhance the dining experience.
- Handled payments efficiently, ensuring a smooth and pleasant transaction process for customers.
- Coordinated with kitchen staff to streamline operations and maintain timely service delivery.
- Maintained cleanliness standards throughout the establishment to uphold a welcoming environment.
Server - Mar Vista
(2022-03 - 2025-04)
- Ensured safe and hygienic food handling practices to maintain quality standards.
- Managed cash transactions efficiently while maintaining accuracy and accountability.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated order management processes to streamline service and enhance customer satisfaction.
- Maintained tables in a clean and organized manner to create a pleasant dining atmosphere.
- Collaborated effectively with team members to achieve operational goals and enhance workflow.
Department Secretary/ER - Allegheny Health Network, Canonsburg General Hospital Emergency Room
(2019-03 - 2019-08)
- Operates office equipment, such as voice mail messaging systems and uses word processing, spreadsheet, or other software applications to perform the secretarial functions to support the daily operations of the clinical office.
- Answers telephones and directs calls to appropriate staff.
- Receives and routes messages or documents to appropriate staff.
- Interviews patients to complete documents, case histories, or forms, such as intake, claims or insurance forms.
- Compiles, records and maintains medical charts, reports and/or correspondence.
- Transmits correspondence and/or medical records by mail, e-mail or fax.
- Maintained BLS.
- Demonstrates Knowledge Of Medication Security.
- Print off patient discharge instructions as needed.
- Communicates patient discharges and transfers to appropriate personnel.
- Discharge patients immediately from computer upon patient leaving the unit.
- Notify housekeeping of rooms to be cleaned promptly after patient discharge.
- Enters all physician orders including medication orders.
- Responsible for maintaining chart organization including all required forms.
- Prepare charts for new patients; and organize charts for discharged patients following the Health Information Management policy/protocol.
- Provides accurate information to all customers, while maintaining compliance with patient confidentiality standards.
- Knowledgeable of the emotional, spiritual, religious and cultural support aspects when dealing with patients and their significant others.
- Answer call lights and refers to licensed nurse, as needed.
- Maintains confidentiality about all hospital matters.
- Demonstrates an ongoing knowledge of and participation in unit-based QI program.
- Assumes responsibility for unit specific training and verifying competency of new unit secretary users on the computer for order entry.
Executive Assistant - Primary Women's Health
(2015-09 - 2018-01)
- Manages Outlook calendars, schedules/coordinates complex meetings, performs various typing, create spreadsheets and PowerPoint documents and presentations, initiates correspondence, take minutes, maintains files, makes travel arrangements, and other routine administrative work and business details for department chairman, service line leadership and providers.
- Travel to off-site practice board meetings as scheduled to support notes and administrative tasks.
- Handle highly sensitive and confidential information for physicians, including contract and disciplinary action.
- Facilitate in monitoring for system deadlines and timeliness of projects and initiatives for the division.
- Successfully coordinates and manages multiple assignments simultaneously.
- Keeps current Medical Licenses, Curricula Vitae, and Malpractice Insurance.
- Initiates and responds to informational requests, including policies, procedures, regulations, report preparation, and correct source for answers.
- Assure timelines/ deadlines are met.
- Reads and prioritizes all incoming mail (including emails), assigns work, routes, responds, and initiates informational requests including inquiries on policies, procedures, and regulations.
- Screens and directs telephone calls as appropriate.
- In a timely fashion, takes appropriate actions and responds to internal and external customer inquiries.
- Handle all advertising/PR requests as well as handling all marketing of the practice.
- Assists Director with managing financial and revenue cycle metrics, including scheduling secondary review of reconciliation of monies being collected and depositing as well as, choosing prospective employees for practice.
- Knowledge of prior authorizations, medical insurance theory and ICD-9/ICD-10 CPT coding.
- Provides professional presentation and interactions with all internal and external customers.
- Performs other duties as assigned or required.
Abstractor - Allegheny Health Network
(2015-06 - 2015-09)
- Traveled to multiple locations to abstract all charts into Epic.
Quality Control Specialist and Team Lead - Nuance Communications, Inc. and Transcend
(2009-01 - 2015-01)
- Resolved complex issues by analyzing root causes and implementing effective solutions.
- Enhanced operational efficiency by identifying and executing process improvements across various workflows.
- Led cross-functional teams to achieve project goals and foster a collaborative work environment.
- Provided training and mentoring to new staff, facilitating their professional growth and integration into the team.
