Director of Revenue Cycle - Florida Urology Partners
(2021-06)
- Lead enterprise revenue cycle operations for a large multi-provider specialty organization through significant growth, with charges and revenue doubling during tenure.
- Directed RCM through a major EHR conversion while maintaining unrecoverable accounts receivable at approximately 2–3%, minimizing revenue loss during substantial operational and technological change.
- Recruit, develop, and lead a high-performing team of 36 employees; scale staffing, workflows, controls, and performance expectations to support organizational growth.
- Direct end-to-end billing, collections, denial management, and AR follow-up, with AR over 90 days averaging approximately 23%.
- Analyze payer, reimbursement, denial, and AR trends; validate complex data and deliver recurring and ad hoc executive reporting for Accounting, Operations, and Billing leadership.
- Partner cross-functionally with Finance, Operations, clinical stakeholders, and external partners to resolve revenue cycle risk and improve workflow effectiveness.
Independent Revenue Cycle Consultant - Self-Employed
(2019-01)
- Advise physician practices and healthcare leaders on revenue cycle performance, reimbursement, staffing, operational efficiency, and workflow optimization.
- Conduct comprehensive RCM assessments to identify reimbursement leakage, AR risk, process deficiencies, staffing needs, and opportunities for financial improvement.
- Develop reusable analytics and reporting models integrating large transaction-level datasets into management reporting for charges and collections, net collection performance, AR aging, Days in AR, provider and procedure productivity, and reimbursement trends.
- Design KPI frameworks, workflows, staffing models, and training programs that translate complex revenue cycle data into actionable financial and operational insights.
Billing Manager - Carolina Digestive Health Associates
(2017-01 - 2018-12)
- Led the rapid transition of revenue cycle operations from an outsourced billing model to a fully in-house operation, building the team, workflows, controls, analytics, and performance infrastructure.
- Designed the staffing model for the transition using transaction volumes, workload analysis, productivity assumptions, and compensation modeling to forecast functional staffing and labor requirements.
- Reduced physician-practice Days in AR from approximately 33 days to the low-to-mid 20s, reaching approximately 23 days, while supporting more than $65 million in annual professional charges.
- Reduced AR over 90 days by approximately 28% during a measured six-month period, including an approximately 30% reduction in aged insurance AR.
- Improved collection performance following the transition, with payment growth outpacing charge growth during comparable reporting periods.
- Built and managed a multidisciplinary RCM team spanning eligibility, authorizations, coding/charge entry, payment posting, denial resolution, and AR follow-up.
- Developed executive reporting covering charges, collections, AR aging, provider and procedure productivity, reimbursement, and operational trends.
RCM Operations Manager - gMed
(2015-06 - 2016-10)
- Joined a newly established RCM division during rapid organizational change, managing daily operations while prioritizing new-client implementations and stabilization of existing accounts.
- Oversaw personnel and hiring, client implementations, ongoing account management, escalation management, analytics, and reporting.
- Assessed resource levels and allocation, staff development needs, and workflow design to address operational challenges and improve scalability and service performance.
- Managed the Charlotte office and partnered across internal teams to balance implementation demands, client needs, and operational readiness.
Director of Physician Services - PMMC, Inc.
(2012-01 - 2015-06)
- Led operations and strategic direction for Physician Contract Management software and consulting services, including team leadership, client relationships, product goals, escalations, and growth initiatives.
- Partnered with Product, Development, and Operations to drive product direction and functionality, improve customer experience, and maximize client ROI.
- Translated complex payer contract terms and physician reimbursement methodologies into detailed business requirements and project specifications for redevelopment of the contract-management calculation engine.
- Achieved 96% accuracy in first-pass side-by-side validation of the rebuilt calculation engine against defined specifications and reimbursement calculations.
- Served as the bridge between healthcare reimbursement operations, client requirements, and technical development teams.
Operations Supervisor, Business Office Manager - Radiology Regional Center
(2004 - 2011)
Billing Manager - Eye Centers of Florida
(2002 - 2004)
Regional Manager - Doctor's Health System
(2001 - 2002)
Business Office Manager - Internal Medicine Associates
(1997 - 2001)
