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Military veteran and experienced supervisor with 20+ years spanning federal service, claims and payroll management, and retail customer service. Trusted to process and resolve complex pay and settlement issues with high accuracy, clear documentation, and professional customer support by phone and email. Proven leader skilled in training, scheduling, coaching, and de-escalation—recognized for calm communication, sound judgment, and consistent follow-through in high-accountability environments.

NAVY ACTIVE-DUTY PAY – SEPARATIONS (SECRET SECURITY CLEARANCE) at Department of Defense (2017-12 – 2026-01)

• Received a Special Act Award for outstanding customer service and attention to detail
• Delivered accurate, compliant case processing in a high-accountability environment
• Provided responsive customer support to service members and stakeholders
• Provided customer support via phone and email; updated the training manual for adoption reimbursement process
• Processed, analyzed, and authorized Active Duty and Reserve pay claims and pay/debt issues, 25+ cases daily

LOSS PREVENTION SUPERVISOR at JCPenney (2016-04 – 2017-11)

• Supervised day-to-day operations supporting a safe, service-focused environment enforcing policies and procedures
• Managed shrink and supported inventory-loss prevention efforts
• Monitored surveillance and floor activity to identify theft, fraud, and safety risks
• Led investigations, completed audits and documentation, and trained staff on safety and loss-prevention procedures

SECURITY SUPERVISOR at JCPenney (2014-09 – 2016-03)

• Led daily operations for a large security team, prioritizing guest service, policy compliance, and incident response
• Analyzed incident reports and evidence to identify trends, support sound decisions, and reduce risk
• Mediated workplace conflicts and supported investigations and compliance-related matters with documentation
• Oversaw scheduling, performance coaching, and evaluations for up to 36 security officers

Security Forces (AGR) / Chaplain's Assistant (Reserve) at UNITED STATES AIR FORCE (2005-07 – 2014-08)

• Security Forces (AGR): protected personnel and critical resources; followed strict procedures; coordinated response with teams and leadership
• Chaplain's Assistant (Reserve): supported Airmen and families; managed chapel operations in deployed locations; advised leadership; provided crisis intervention and suicide-prevention support

B.S. in Psychology – University of Phoenix (2016-03)

MBA in Human Resources & Labor Relations – Cleveland State University (2026-09)