M C

Results-driven financial services and operations leader with extensive experience managing branch operations, driving sales performance, ensuring regulatory compliance, and developing high-performing teams. Proven ability to strengthen customer relationships, mitigate risk, improve operational efficiency, and enhance profitability. Committed to fostering a positive, customer-focused culture while achieving organizational objectives.

Substitute Teacher - Loudoun County Public Schools

(2024-08)

• Implements teachers' lesson plans, delivers assignments, and facilitates learning activities to keep students on track.
• Adjust teaching methods to meet diverse student needs and provide individual support.
• Assign homework, collect work assignments, and provide feedback to students according to regular teacher instructions.
• Utilize books, digital tools, and other materials to supplement lessons.
• Manage student behavior and create a safe and productive learning environment.
• Accurately take attendance for every class.
• Demonstrate flexibility to cover various subjects and adapt to different classroom teaching styles.

Assistant Vice President - Branch Manager/Assistant Branch Manager - PNC Bank- Business Banking Center

(2021-11 - 2024-08)

• Directed daily branch operations to ensure excellence in sales, service, and compliance.
• Conducted daily huddles, celebrated the previous day's results, and communicated company goals.
• Managed account operations, approved transactions, maintained branch security, and safeguarded bank assets.
• Built and maintained strong relationships with business and retail clients, resolving complex issues to enhance customer satisfaction.
• Developed and executed strategic plans to achieve branch sales targets and increase profitability.
• Identified and mitigated branch operational and regulatory risks; ensured full compliance with banking laws and policies.
• Achieved positive audit scores of 96 out of 100 with the full team on board.
• Monitored transactions for fraud indicators and implemented preventive controls.
• Recruited, trained, mentored, and evaluated staff to drive performance and engagement.
• Leveraged data analytics to identify trends and improve service delivery.
• Participated in a community outreach initiative to strengthen brand visibility and client acquisition.
• Identified training needs, career progression opportunities, and partnered with staff to create professional development plans as well as performed supervisory duties, including performance evaluations, compensation, hiring, disciplinary actions, and terminations.

General Manager - Sweet Leaf

(2019-08 - 2021-11)

• Increased sales by providing memorable service to local community guests.
• Managed financial results of the units to ensure maximum profits are balanced with customer and associate satisfaction.
• Collaborated with the Operations Director to plan and execute a major renovation, installing modern equipment that increased efficiency.
• Managed high labor costs to 19% and reduced food costs by 3%.
• Ensured all products are prepared and presented in accordance with brand standards.
• Implemented management of the inventory system, focused on storage conditions and ordering techniques, resulting in a 4% decrease in food waste.

Operations Manager - HMS Host

(2018-08 - 2019-07)

• Oversaw multi-unit operations in a high-volume airport environment.
• Conducted financial analyses to improve sales and P&L performance.
• Increased revenue through strategic employee development and service excellence initiatives.
• Reduced inventory by 9% through targeted ordering and product rotation control.
• Lowered labor cost by 3% demand-based scheduling optimization.
• Improved guest satisfaction scores from 80% to 92% through staff training and coaching.

Bachelor of Science - Finance - Old Dominion University (2008-05)