UNITED AIRLINES, Chicago, IL (Contractor - Remote) January 2025 – March 2025
Air Transportation Software Development
Product Owner/Technical Business Analyst
Product Owner for digital proof-of-concept cloud-based products for technology transformation. Systems build in .NET and Java. Cloud environment: AWS
- Collaborate with internal stakeholders to define business requirements and associated epics, user stories, acceptance criteria, and minimal viable product (MVP).
- Create, prioritize and maintain the team’s backlog for assigned products in collaboration with stakeholders.
- Continuously review the business needs, refine priorities, outline milestones and deliverables, and identify opportunities and risks.
- Work with the team, Scrum Master, and other Product Owners to coordinate external team dependencies
- Participated in ceremonies including PI and sprint planning, daily standup, retrospective meetings, and sprint demo facilitation.
- Querying data with SQL tools to assist QA in validation process.
- Member of management reporting group; creating and walking through weekly reports for Agile teams.
- High priority customer ITSM defect management. Daily meetings with engineering teams with current statuses provided to upper management and customer teams.
- Created and managed process workflow diagrams and product documentation.
Collaboration and Work Management software: Jira, Confluence, MS365
POC Products
Customer Check-In, API migration with GraphQL.
- Coordinated workflow identification, data mapping, and the categorization of APIs via workshops with matrixed groups.
- Collaborated with UX team to map API inputs and outputs and verify screen design with updated business rules.
- Requirement gathering with clients to identify new data structures used for demo.
- Leveraged Dynatrace to monitor application performance and drive optimization initiatives.
- Identified key process metrics to evaluate product performance and support data-driven decision-making.
- Obtained requirements for new dashboards to visualize performance trends, KPIs, and operational insights.
Agent Check-in station, common use biometrics hardware tools. (iPads, scanners, keyboards, and printers)
- Lead efforts to implement Citrix platforms and integrated vendor APIs to enhance system functionality and scalability.
o Oversaw the gathering, refining, and prioritization of product requirements and timelines.
o Identified cross functional product owners, understanding their system functionality and reviewing data feeds into the Agent Check-in main product.
o Ran daily standup meetings to verify team status with roadblocks identified and managed associated solutioning meetings to keep timelines in compliance.
o Identified and reviewed latest versions of vendor products and coordinated technical meetings with engineering leads and vendor contacts.
o Coordinated Identity & Access Security meetings documenting admin, root, superuser, service accounts used and their key security functions.
CALYX.AI, Morrisville, NC (Employee - Remote) 10/2020 – 05/2024
Life Sciences, Pharmacy-related Regulatory Software Development and Sales.
Product Owner /Senior Business Analyst
Provided vision and direction to multiple Agile SAFe development teams for multiple data driven, workflow enabled SaaS products with document management and a DaaS product with multiple data stores, pipelines, APIs, and AI reporting. Systems build in .NET and Java.
Primary contact between Health Regulatory agencies and eCTD technical conformance AI software teams. Principal contact between product directors and IT teams. Prioritized and planned increment releases. Managed stakeholder involvement and expectations.
Products include Product Registration, Submission Publishing, Submission Validation, Submission Archive, Stand-Alone Submission Viewing and User Tools. Cloud environment: Azure..
- Led three global Agile development teams with a total of thirty team members, cross-collaborating across six departments.
- Managed full life cycle of enhancements and changes for four cloud-based products with 2 AI-enhanced products and Chatbots.
- Managed client OMNI channel customization of products, ensuring client look and feel of their current systems is reflected in purchased products. Included in customization is client corporate logo, style guides, color schemes, fonts, and icon types.
- Coordinated workflow and data mapping with client systems.
- Managed client subscription system. Coordination with Senior Management, Legal, and Finance departments.
- SAFe lead team associate o Team makeup: Release Train Engineer (RTE), Architect/Engineers (Cloud, Data, DevOps, Systems, Security), Product Management group, and Business Owners.
Development team utilizing both C# and .Net o Agile ceremony participant
Ceremonies: Program Increment (PI) Planning, Inspect and Adapt (I&A), ART Sync, Scrum of Scrums, System Demo, Backlog Management, Feature Grooming, Daily Standup, Product Owner Sync, and Iteration Retrospective.
Collaboration and Work Management software: AHA!, Jira, Confluence, Azure DevOps (ADO), Rally, SharePoint, Teamwork, and Documentum.
API request creation and testing software: Postman.
Contract Signature Workflow software: Docusign.
- Primary contact for product questions and for development work being performed by Agile teams.
- Management of release deployments and regulatory audit sign offs with deployment manager and matrixed teams.
- Creation of customer product release communication detailing feature creation and defect remediation.
- Coordination and topic verification of customer training sessions with in-house consulting group.
- Managed Created and implemented a defect review board of twelve, decreasing current defects 70% and decreasing backlogged defects by 35% per product within 15 months.
- Implemented new Agile management software (AHA!), creating effective roadmaps that decreased release cycle time by 30% and increased client efficiency by 25%. Including Idea feature to collect customer feature ideas from multiple customer communication endpoints. This feature allowed for approved ideas to move into the backlog and integrated with the Rally backlog used with PI and Sprint planning.
- Collaborated with product management group to implement weekly product review meetings, reviewing and prioritizing client requested enhancements and federal updates, increasing client satisfaction by 50%.
DELTA AIRLINES, Atlanta, GA (Contractor - Hybrid) 03/2011 – 03/2020
Air Transportation Software Development
Senior Technical Business Analyst
Led multiple Agile Kanban teams with the development and implementation of restful APIs, web services, proxies, security certificates, and platform enhancements. This includes coordination of all matrixed teams during the lifecycle (build, test, launch, and adoption). Areas include Crew scheduling and Crew data, Flights, Equipment, PNR, Customer, Loyalty, Pets and Air4. Cloud environment: AWS
- Collaborated closely with clients to document business requirements and provide tailored business services layer solutions. This includes inputs, outputs, service level agreements, transactional load, and support details.
- Managed Kanban board, creating user stories with acceptance criteria, monitoring work in progress limits, signing off on completed stories.
- Managed client front end communication regarding status, roadblocks and solutions, deployment dates, and client responsibilities.
- Managed functional acceptance testing with customers.
- Assist QA in data validation via SQL queries.
- Coordinated the deployment of proxies and certificates to Apigee gateways.
- Coordinating deployments per environment, creating deployment plans, user testing coordination, and sign offs, obtaining formal deployment dates and committee sign offs, initiating actual deployments with client onboarding.
Collaboration and Work Management software: AgileOne, Jira, SharePoint, MS365, and Documentum.
Deployment and Defect software: ServiceNow.
- Led three teams of five members in developing and implementing Agile methodology, increasing product releases by 40% and reducing work hours by 30% within 1 year.
- Managed departmental documentation for APIs and web-services, increasing accuracy of documentation by 50% within 6 months.
- Collaborated with a team of twelve to create a new deployment process for APIs, reducing production turnaround time from 10 hours to 3 hours within 1 year.
- Collaborated with a team of seven to create APIs for IOT sensor devices used by airport gates, measuring time to run light and air for the gates, allowing reduction in energy expenses by 20% and meeting Delta’s Green Initiative requirements.
- Collaborated with a team of seven to create APIs for biometric (fingerprint or eye scanning devices) used in airport security sections, eliminating security line wait time for customers who opted in by 90%.
GEORGIA DEPARTMENT OF REVENUE, Atlanta, GA (Employee - Onsite) 12/2006 – 03/2011
Senior Business Analyst
State Government Taxation Software Development
Team lead for lead for enterprise suite of digital tax and financial products.
Products include Individual Income Tax and Property Tax. Systems calculated tax assessments, billing, collection, credit ACH and card payment interfaces, bank fund transfers, and archived customer correspondence. Systems build in .NET and Java.
- Liaison between Georgia Legislative Mandate Group and Tax Application Management Teams. Identifying new tax law details, identifying affected tax system, defining releases and coordination of application release development.
- Bridge understanding gaps between both the functional users and the technical groups.
- IAM security management. Responsible for defining user groups, users, and user roles.
- Requirement management for , use case creation, test case, and data creation.
- Change Request Management member. Reviewed field requests with project managers and obtained risks, ranking and release dates.
- Monthly status meeting coordinator for with upper management, user group representatives, and business analysts.
- Project Status Review Board member. Compiled and presented decks with current project statues and approved future features. Obtaining new resource planning information and release dates.
- Vendor Management - Purchasing request coordinator and payment auditing.
