Ma. Socorro P. Suliguin

Versatile customer service, banking, operations, sales support, and administrative professional with experience across financial services, call center operations, food service management, export/import coordination, sales training, and hospitality. Proven ability to resolve customer concerns, lead teams, prepare business reports and documentation, coordinate logistics, and support fast-paced operations. Recognized for strong communication, organization, adaptability, and a commitment to delivering high-quality service.

Seeking an opportunity to apply broad professional experience while continuing to grow and advance within an organization.

Senior Officer - Call Centre - United Overseas Bank Ltd.

(2006-10 - 2008-12)

• Delivered high-quality customer service by providing accurate and timely information regarding banking products, services, and account-related inquiries.
• Resolved customer questions and concerns efficiently while maintaining professional service standards.
• Supported existing and prospective customers by identifying needs and presenting appropriate banking products and services.
• Helped strengthen customer relationships through responsive service, clear communication, and effective problem resolution.

Floor Manager - MOS Foods Singapore Pte. Ltd.

(2006-04 - 2006-10)

• Oversaw day-to-day outlet operations and helped ensure efficient service, staff performance, and customer satisfaction.
• Trained newly hired floor managers and crew members on operational procedures and service expectations.
• Led and motivated staff toward sales and service objectives while addressing employee concerns in accordance with company policy.
• Handled customer complaints, monitored inventory, followed up on stock orders, and submitted daily sales reports to the store manager.
• Supported promotional activities for newly launched products.

Customer Relations Associate - Capital One U.S. Market - Sykes Asia - Philippines

(2004-02 - 2005-07)

• Handled inbound customer calls related to Capital One credit cards and associated financial services.
• Processed cardholder requests including card and statement delivery follow-ups and credit report inquiries.
• Provided account assistance and reconciliation support for complex or high-risk accounts.
• Identified opportunities to introduce additional financial products based on customer needs.

Department Secretary - Export / Import / Sales Training - Republic Biscuit Corporation (REBISCO)

(2002-04 - 2004-02)

• Provided clerical and secretarial support for departmental and divisional operations.
• Managed incoming and outgoing correspondence through telephone, fax, mail, and other communication channels.
• Prepared sales reports, export documentation, and shipping requirements.
• Coordinated with shipping lines, freight forwarders, truckers, couriers, and postal services regarding bookings, schedules, and freight rates.
• Followed up with internal departments regarding export order processing and supported the Export and Import Manager during trade fairs, export promotions, and business meetings.
• Monitored reimbursements, billings, subscriptions, and related administrative documentation.

Sales Training Assistant - Republic Biscuit Corporation (REBISCO)

(2000-12 - 2002-04)

• Assisted in administering sales training programs, seminars, and employee development activities.
• Researched training methods, programs, and materials and prepared seminar resources.
• Helped facilitate training sessions and evaluate trainee performance.
• Prepared and distributed monthly sales training publications and conducted product orientation for newly hired sales staff.

Sales Representative - Special Accounts Group - Destileria Limtuaco Ltd.

(2000-03 - 2000-04)

• Managed assigned hotel accounts and assisted with product booking and sales coordination.